Aircall

Aircall

Customer Onboarding Specialist

  • Permanent contract 
  • Paris
  • > 2 years

The company

Aircall

Aircall

  • Electronics / Telecommunications, SaaS / Cloud Services
  • From 250 to 2000 employees

The job

Customer Onboarding Specialist

  • Permanent contract 
  • Paris

About

Aircall is on a mission to revolutionize the business phone industry!
We exist to bring empathy into business conversations.

We provide an entirely cloud-based voice platform, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015.

Behind our product are the amazing teams driving it, split between Paris, NY and remote locations.

Job description

We are looking for a talented Customer Onboarding Specialist to manage our Mid market accounts. You are the first point of contact of the our new clients, your mission is to make them feel comfortable with the use of our product.

Your mission @Aircall:

  • Manage the onboarding process for a portfolio of new customers simultaneously on EMEA and APAC Markets.
  • Work with our Account Executives to manage client expectations and ensure that the Onboarding Team has all information necessary for a smooth transition
  • Review and understand our customer’s business and communication challenges to successfully implement solutions
  • Onboard and train new customers to ensure they are setup for maximum success
  • Oversee the implementation of Aircall to ensure the best customer experience with the product in the long run : account configuration, product training, technical requirements…
  • Analyze, organize, and communicate customer feedback to the Product, and Sales Teams
  • Learn and maintain a deep expertise of Aircall and best practices to provide ongoing value and support to our customers
  • Troubleshoot issues reported by customers during the implementation process and provide solutions
  • Maintain and track all projects and documentation
  • Create and improve processes and systems for scaling the implementation and training of new customers

Your responsibilities:

  • Be an expert of Aircall to make sure our clients are satisfied
  • Ensure a good relationship to make our Customers happy
  • Work closely with the Care, Sales, Product and Success Teams to share the clients’ feedback : you will be the voice of our Customers.

Preferred experience

A little more about you :

  • 1+ year experience in a similar position
  • Native or bilingual in French and/or English
  • Solutions driven, a real problem solver
  • Tech curiosity is a big plus as we onboard customer on a SaaS solution
  • Excellent verbal and written communication skills
  • Passion for consistently providing excellent customer experience
  • Comfortable managing several tasks and issues in a fast-paced environment

Recruitment process

HR call
First On-site/zoom interview
Use case to prepare at home
2nd Interview
Social Time

Meet the Aircall team

Aircall

Aircall

Customer Onboarding Specialist

  • Permanent contract 
  • Paris
  • > 2 years
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