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Campaign Operations Manager - Marketing Ops

Permanent contract
New York
Salary: Not specified
Fully-remote
Experience: > 5 years

Aircall
Aircall

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The position

Job description

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

Campaign operations is the implementation of our marketing programs and campaigns in our martech platforms, led by Marketing Operations and in partnership with the entire marketing organization. In order for the marketing organization to scale, we need a robust, efficient, and flexible center of excellence, a shared resource that provides leadership, best practices, scalability, and support and training to execute marketing campaigns in our martech platforms. 

The Marketing Operations Manager will report to the Director of Marketing Operations and work closely with the Revenue Operations team as well as key teams and stakeholders including Sales, Marketing, Business Systems, and Finance. The role will have two primary responsibilities: 1) to provide support and training in executing efficient, repeatable, and reportable campaigns across our digital platforms, this person will also be the subject matter expert on the templates and processes necessary to help our larger marketing team execute at scale and 2) to provide insight through analytics and data for the marketing team to make informed and intelligent decisions and optimizations that help drive the bottom line  

What you'll do:

  • Tools and technologies 
  • Using provided campaign criteria, build, execute and report on marketing campaigns using our martech stack: Experience with Marketing Automation and Salesforce is required; Bizible, HTML, Google Ads, LinkedIn Ads, Asana, and other marketing platforms are a plus
  • Work with Field Marketing Managers to plan and execute on field marketing operations and promotions
  • Build and run operational reports in Marketo, SFDC and Looker to help answer marketing team inquiries
  • Build Marketo assets like emails, landing pages, and forms to support campaigns
  • Provide support to the marketing organization for our integrated campaign task management in Monday.com
  • Collaborate with our business systems team to identify gaps and opportunities within our martech stack in order to add/remove tools as needed
  • Templates and timelines 
  • Manage Monday.com campaign templates: Manage and optimize templates for our standardized campaign plans and project cards in Monday.com
  • Build and maintain backups of templates: Establish SLAs for common campaign and request types
  • Ensure project plans leave time for testing, revisions, and technical glitches
  • Schedule debrief sessions with campaign owners and provide top level metrics for each campaign
  • Team training
  • Become the subject matter expert on team project and campaign management
  • Provide training, support, and enablement for the marketing team to drive adoption of: 
  • New and updated campaign templates 
  • New and updated naming conventions
  • SLAs for common request and campaign types 
  • Filing and organizational systems
  • What you'll bring:

  • 2-5 years of experience in a marketing, operations, or project management role
  • Experience with Marketo or other marketing automations systems (certification is a plus) and Salesforce for the purposes of field management, campaign operations, and program templates 
  • Bachelor's degree preferred
  • Your friends might call you a bit OCD, but you love organization in both your personal and professional life. Naming conventions are a guilty pleasure. Plans and processes are what make you tick. You love spreadsheets and checklists and you don’t care who knows it
  • You’re a natural problem solver, especially when it comes to technology. You love understanding how things work so you can find solutions on your own
  • You’re a fast learner because you don’t wait for others to teach you - you go out and find answers with the tools and resources you have before asking others
  • You’re mildly obsessed with data. It tells great stories, and you love to spread the word. You’re equal parts data nerd and people person. Understanding complex topics comes easy to you, but you know how to explain them easily to others
  • You don’t mind working solo, but enjoy collaborative projects and seeking peer input as well
  • Key traits we look for:

    You are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge! 

    We will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it's up to us to help provide the platform for learning, growing and building your career!

    Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

    Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

    We’re creating a place where great people trust one another and thrive together.

    People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

    Why join us?

    🚀 Key moment to join Aircall in terms of growth and opportunities

    💆‍♀️ Our people matter, work-life balance is important at Aircall

    📚 Fast-learning environment, entrepreneurial and strong team spirit

    🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

    💵 Competitive salary package & equity

    🏨 Medical, dental, and vision insurance is 100% covered

    📈 401k plan with company matching!

    ✈️ Unlimited PTO — take the time you need to come to work feeling great!

    ⭐️ Wellness, internet, and childcare reimbursements

    💚 Generous parental leave policy

    DE&I Statement: 

    At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

    We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

    Want to know more?