Customer Care Specialist (h/f)
Adomik

Adomik

Customer Care Specialist (h/f)

  • Permanent contract 
  • Starting date:  
  • Paris
  • Partial remote authorized
  • 2 years of college
  • > 2 years

The company

Adomik

Adomik

  • SaaS / Cloud Services, Marketing / Communications
  • From 50 to 250 employees

The job

Customer Care Specialist (h/f)

  • Permanent contract 
  • Starting date:  
  • Paris
  • Partial remote authorized
  • 2 years of college
  • > 2 years

This position was filled!

Qui sont-ils ?

At Adomik, our mission is to help publishers grow in an ever more challenging and complex digital world dominated by GAFA.

Our unique AI-powered SaaS platform provides the line of products that publishers need to optimize their revenue and operational efficiency.

More than 100 prestigious clients in 20 countries use our solutions daily, among them industry leaders like Microsoft, eBay, Rakuten, and Tripadvisor.

If you want to make a strong impact in a fast-moving environment, Adomik is your perfect fit!

To know more about us, the team, and our company values, visit our Company page.

Adomik
Envie d’en savoir plus sur Adomik ?Culture d'entreprise, équipes, stack technique, offres d'emplois... C’est parti pour l’immersion !
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Descriptif du poste

As the Adomik Customer Care Specialist, your responsibilities will be to:

  • Be the primary point of contact for all our clients
  • Manage all inbound queries from our clients, such as technical issues, user creation requests, data collection questions, general questions, product information, etc.
  • Assist all “Level 1 clients” (with no dedicated Customer Success Manager) in any UI training needs etc.
  • Manage the life-cycle of tickets created through the inbound client contacts and internal teams. Get status and details from all Adomik teams (monitoring, back-end, front-end, DevOps, product). Advise clients throughout the process up to resolution.
  • Take care of the communication with our clients regarding scheduled downtime and maintenance, technical upgrades, issues with third-party data partners, etc.
  • Be up-to-date on all new product and technical releases to better serve our clients
  • Support the Customer Success Management team on day-to-day tasks, and regular or one-off client analyses.
  • Support the Account Operations team on day-to-day and onboarding tasks.

You’ll also take an active role in the structuration and scaling of the Customer Care activity:

  • Improve the tools and processes to streamline and standardize our communication to clients (templates, SLAs, priority, etc.)
  • Maintain and enrich an internal Customer Care Knowledge Base to get autonomous and prepare to scale for the team!

Profil recherché

  • 3+ years of relevant experience in Customer Care position
  • Excellent presentation and communication skills: the ability to talk/write to clients (from Data Analyst to Chief Revenue Officer!)
  • Fluent English and French (any additional language is a plus)
  • Outstanding analytical skills, ability to process a vast amount of information and think critically
  • Experience in SalesForce and a ticketing tool such as Zendask or Freshdesk
  • Interest in technology, machine-learning, big-data, and willing to work in a fast-paced startup environment
  • Consulting, AdTech, Media or startup experience is a plus

Benefits

  • Stock options
  • Excellent location in the center of Paris (Montorgueil)
  • Remote work possible / France & EU region only
  • RTT
  • Lunch vouchers
  • Contribution to transport costs
  • Mutuelle & Prévoyance
  • Fussball tournament & regular team-building events
Adomik

Adomik

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