Team Dynamics

Reporting to: Louise Kitchen, VP People OperationsTeam Size: between 8-10 heads (Policy & ER Support)

People Operations is the one-stop-shop for every Adevintan where all People-related questions are answered through the right channel, with the right expertise and at the right time. People Operations is made up out of the People Services Hub and People Advisory. The People Services Hub functions as the first line of contact for employees and line managers. The Hub will manage employee service requests, support administrative and transactional activity and support Business Partners and Center of Excellence (CoE) initiatives. 

The Role

The People Services Hub (PSH) Regional Lead is the  line manager responsible for leading one of two teams of PSH Advisors and Subject Matter Experts (SMEs).  This includes SMEs in reward and talent and support for countries including Benelux, Germany, Australia, China and Canada.  The People Services Hub sits within People Operations and functions as the first line of contact for all employees and line managers within Adevinta. The Hub will manage employee service requests, support administrative and transactional activity and support Business Partners and Centre of Excellence initiatives. Due to the operational and transactional nature of the work performed by the PSH Advisors and SMEs, the Regional Leads have a relatively large span of control.

What you’ll do

We fundamentally need to build a team that does what they love and is loved for what they do.

• Build and develop a team of advisors and subject matter experts who are able to answer the majority of employee, manager and HR queries without escalation
• Provide an escalation point to the team for more complex queries and resolution through a coaching style that builds knowledge in the team
• Build a data mindset across the team with query and trend analysis at the heart of our DNA
• Oversee the customer happiness process and resolve any issues that may arise 
• Ensure efficiency and effectiveness of the PSH operations, tech and transaction processes
• Build strong networks with our business partners to support them in the delivery of their roles 
• Take insight from our dashboards that provide standardised reporting and work with the team to use this data to inform the business and improve the way we work
• Manage customised reporting. Identify different sources and opportunities to acquire and apply new knowledge and skills; ensures that specialised knowledge is up-to-date in the team 

Additional Information

What you’ll get from us:

• Competitive compensation package
• A unique position in an international and dynamic environment
• Opportunity to shape the way we work. Your feedback and opinions are valued at all levels of the organisation
• The chance to be a key player in a growing, highly skilled team
• Great colleagues and a healthy working environment
• Benefits including private health insurance, stock purchase plan and bonus
• Flexibility to work when and how you want - flexible hours, autonomy to set your own agenda, choice of phone and computer
• Smart Working Policy - work remotely some of the time, balanced with time in the office together with your team - between 5 and 45 days per quarter in the office
• ‘Work from anywhere’ weeks - up to four weeks working from anywhere, including from another country, as long as you have an internet connection!
• Career development, including individual training budget and language classes
• Flexible benefits programme (transport, restaurants, child-care, etc)
• Free daily breakfast 
• 26 days of holiday

Additional Information

Who you are

• Is an inspiring leader with excellent communication and influencing skills
• Has experience in building a team from scratch and developing that team to develop their careers within an organisation
• Will exemplify collaboration and help us  succeed in our ambition to haveMeaningful Connections across our People, Comms and Workplace team, employees and managers 
• Is truly a team player  
• Will role model and encourage knowledge sharing, challenging others to find solutions to issues in new and better ways and leveraging new technologies when appropriate to improve our effectiveness
• Has experience of working in matrix organisations and/or with recently centralised functions
• Looks for opportunities to interact with people from different cultures, treats team members fairly and impartially
• Is curious and asks incisive questions to obtain a deep knowledge of the context, analyses complex problems, identifies key aspects and provides new and non-standard solutions
• Has exceptional written and spoken English. Knowledge of Dutch, French, Spanish, Italian or other European languages would be a huge advantage

• This role is global but will be based in Barcelona (relocation would be considered).  As a key part of this role is growing and developing a new team we would envisage that the majority of the week would be office-based