As part of the Customer Support team, you are responsible to deliver the best customer service and experience.
Your mission will be to ensure that any issues raised by our clients through all communication channels (emails and live chat) are resolved in a timely and appropriate manner whilst maintaining proactive and personalised communication. Some issues may be due to technical bugs on the platform, in which case, you will ensure to follow-up on them internally before getting back to the clients.
In addition, to help our clients understand how the platform works and learn by themselves, you will be responsible for identifying anything missing or outdated in our documentation and library of support articles and participating in their improvement and development.
You will be working closely with the Customer Success Managers and the Product and Tech teams. You will report directly to the Customer Support Manager.Â
What you will do:
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