This position is no longer available.

Customer Support - Apprenticeship

Other
Paris
Salary: Not specified
A few days at home

AB Tasty
AB Tasty

Interested in this job?

Questions and answers about the job

The position

Job description

As part of the Customer Support team, you are responsible for delivering the best customer service and experience. Your mission will be to ensure that any issues raised by our clients through all communication channels (emails and live chat) are resolved in a timely and appropriate manner while maintaining proactive and personalized communication.

Some issues may be due to technical bugs on the platform, in which case, you will ensure to follow-up on them internally before getting back to the clients.

In addition, to help our clients understand how the platform works and learn by themselves, you will be responsible for identifying anything missing or outdated in our documentation and library of support articles and participating in their improvement and development.

You will work closely with the Customer Success Managers and the Product and Tech teams. You will report directly to the Customer Support Manager. 

What you will do:

  • Client Support:
  • Answer questions about how to use the platform, raised by our clients
  • Be proactive in the optimization and updates of our support platform
  • Become a product expert 
  • Bug management:
  • Investigate and follow-up on bugs through Jira and Intercom
  • Be proactive on support processes to provide the best customer experience
  • Consolidate our clients feedback, needs and pain points to our Product team to enhance the platform
  • Documentation and Support articles:
  • List missing and outdated support articles 
  • Update existing articles and write new ones
  • What we look for:

  • Tech-savvy and have some knowledge in HTML/CSS/Javascript.
  • Caring, empathetic and proactive - able to help people through a difficult time and have a passion for helping people and solving problems
  • A great communicator, an active listener, and can communicate messages in a clear, concise and effective way - your written communication skills are excellent, both in French and in English
  • Want to know more?

    These job openings might interest you!

    These companies are also recruiting for the position of “Customer Service”.