We are looking for a Technical Writer fluent in English and French to join our team. Your impact is to increase 360Learning’s user adoption by ensuring our knowledge base articles and external product documentation are consistent with our product releases.
As a liaison between our clients and our internal teams, your role is crucial to our success.
Within 1 month, you will:
Become a Trello expert through our onboarding process.Understand our product offering through training.Master the basics of the platform and be able to answer common product questions.Within 3 months, you will:
Manage the end-to-end documentation process for new feature launches.Convert existing internal material into external how-to articles and long-form guides.Manage update requests from internal stakeholders.Translate content from English to French and vice versa.Within 6 months, you will:
Audit and improve existing French content.Contribute content for our release newsletters.Work closely with other team members and show initiative in improving overall user assistance content and processes.Within 12 months, you will:
You will own and lead tech writing initiatives.The Skills Set
1-3 years of experience creating technical product documentation from scratch.Fluent in French and English.Experience working on a team that published documents in multiple languages is preferred.Bring a client-first mindset to everything you do.Excellent overall writing skills in a number of different styles/tones and impeccable spelling and grammar.A passion for learning and an ability to take complex information and turn it into engaging, easy-to-understand instructions.You deeply enjoy helping customers achieve their business goals by creating content that makes an impact.Enthusiasm for our culture explained here: https://bit.ly/Convexity_360LWhat we offer
Compensation: Package includes base salary, a variable component and equityBenefits: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parentBalance: Flexible hours, full remote work possible anywhere in FranceInternational team: Offices in London, New York and ParisCulture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/Interview process
Call with our recruiter Case StudyDiscovery CallDiscovery Team Interview with two teammatesCulture-fit interview with a co-founderOffer!
