Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross departments (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into the set-up and configuration of the 360Learning platform.
You will manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support. You will drive project management, define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s) and 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform.
Within 1 month, you will:
Become a Trello expert through our onboarding processUnderstand our product offering through trainingMaster our platform and be able to support clients on basic requests through ticketingWithin 3 months, you will:
Start to onboard your own new clients:Drive project management in order to ensure successful platform deployment from kick-off meeting, regular touchpoints until handover to supportHost functional and technical workshops with clients to support them in their platform customization and structuringWithin 6 months, you will:
Successfully ensure 360Learning platform deployment for new clientsSuccessfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform into their technical environment & troubleshootingBe able to pitch the value of the 360Learning platformDevelop repeatable and scalable processes to improve project quality and deliveryWithin 12 months, you will:
Onboard another Solution Deployment ManagerContribute to our knowledge base to share best practices and lessons learnedWork with our partner ecosystem to strengthen the services proposed to our clientsThe Skill Set
Minimum 4 years professional consulting experience, preferably in a customer facing role (Technical consultant, Technical Account Manager, Technical Project Manager, Implementation Project manager or Pre-sales Consultant)Previous deployment experience of SaaS products, ideally HR relatedProject management skillsUnderstanding and experience working with APIs, SSO configuration & troubleshooting Solution-oriented, client-first mindset in everything you doAbility to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholdersOrganized, structured, rational, analytical, able to manage priorities across multiple customer implementationsFrench native and good English proficiency (level B2); one other language (German, Spanish) would be appreciatedBachelor's degree or equivalentEnthusiasm about the idea of working in our Culture of ConvexityInterview Process
Phone Screen with our Talent Acquisition Manager Discovery Meeting with our Head of Professional ServicesCase study with our Implementation TeamClarification Meeting with the Ops TeamCulture Fit Meeting with our VP Customer SuccessOffer!What We Offer
Compensation: Includes base salary, a variable component and equityBenefits: Work From Home perks, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parentFlexibility: Flexible hours, full remote work possible anywhere in FranceInternational team: Offices in London, New York and ParisCulture: A framework to make you successful - click here to envision what's it like to join 360Learning from onboarding to ramp-up, and beyond
