Our Professional Services team plays a key role in onboarding new customers seamlessly and delivering functional, technical, and training services throughout the customer’s lifecycle: they are working across teams (Sales, Product, and Customer Success) to implement 360Learning on our client’s ecosystem and empower stakeholders to make the most out of their platform and spread collaborative learning across their organization.
You will coach a team of 10 consultants (solution architects and digital learning trainers) and support them to handle all phases of the implementation lifecycle, from sales turnover and kick-off to go-live. You will help them define 360Learning platform architecture for our clients, drive project management, facilitate integrations, APIs, and 3rd party apps, guide and provide assistance to our clients in order to ensure the successful deployment of their platform. Furthermore, you will be responsible for making this activity profitable & scalable through partners.
Within 1 month, you will:
Become a Trello expert through our onboarding processUnderstand our product offering through trainingMeet the global team through virtual coffee meetsUnderstand our delivery model & our type of engagementWithin 3 months, you will:
Coach the team asynchronously and through bi-weekly meetings (Alignment Meetings) on their objectivesDefine the quarterly priorities of the team (OKRs) and monitor the PS activityFormalize a discovery reportWithin 6 months, you will:
Propose & deliver a plan to focus the onboarding phase on client activationEngage with partners to scale our delivery Within 12 months, you will:
Demonstrate a scalable model, with positive financial impactThe Skill Set
Minimum 8 years professional services experiencePrevious deployment experience of SaaS products, ideally HR relatedPrevious experience in leading delivery teams & monitoring delivery KPI (including financials)Understanding and experience working with APIs, SSO configuration, technical integrations & troubleshootingDeployment and management of a dedicated Professional Services toolSolution-oriented; a client-first mindset in everything you doAbility to adapt to your audience; flexibility in tackling a conversation with highly technical stakeholders and reducing complexity to more common terms with less technical stakeholders.Bachelor's degree or equivalent. Enthusiasm for our working environment: https://bit.ly/Convexity_360L What We Offer
Compensation: Package includes base salary, a variable component, and equityBenefits/Perks: Comprehensive medical, vision, and dental insurance, 401k matching starting the 1st day. Generous parental leave policy. Level up your skills with our very own platform.Balance: We offer 20 days of annual PTO + 5 days for sick leave + holidays! We are remote-friendly and promote flexible work hours.International team: Offices in London, New York, and ParisCulture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/
