Permanent
Fully-remote
104K to 213K $ a year
> 3 years
Skills we're looking for
Attention to detail
Collaboration and teamwork
Creative design
Stakeholder management
Actively
+1
You'll be part of
United States of America
5700 employees
Software
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet. Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs from having to invest in a range of technologies. Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
You'll be working on
- As a Product Designer on the Point of Sale team, you will shape the experiences that sit at the center of every restaurant’s operation, the tools servers, bartenders, and front-of-house staff rely on hundreds of times a day to deliver excellent hospitality
- Your mission is to make those moments fast, intuitive, and reliable, no matter how busy the floor gets
- Working within the POS team, you will partner with research, product, and engineering peers to turn complex operational workflows into seamless experiences across Toast’s terminal and handheld surfaces
- You’ll immerse yourself in the fast-paced reality of restaurant service to understand the “why” behind every tap, swipe, and order modification, using your design expertise to create tools that help restaurant staff move with confidence, reduce errors, and focus on what matters most: the guest
- We are looking for a designer with a Founder’s Mentality: someone who takes uncompromising ownership of their domain and has a relentless commitment to customer success
- If you are ready to master your craft and help build the future of restaurant operations, we want you on the line with us
- Own and drive the end-to-end design process for Point of Sale experiences, moving from early discovery and concept development through high-fidelity execution with strong autonomy
- Translate complex operational workflows — order taking, modifications, payments, splits, and voids — into experiences that are fast, error-resistant, and easy to learn on the fly
- Design for the realities of restaurant service: high-pressure environments, time-sensitive decisions, and users who can’t stop and read instructions during a dinner rush
- Partner closely with Product, Engineering, and Research to define how POS capabilities come to life across terminal and handheld surfaces, balancing technical constraints with user needs
- Create polished, high-fidelity artifacts that account for edge cases, hardware contexts, and the full range of restaurant types and service styles Toast supports
- Make work visible early and often, using prototypes and storytelling to build alignment and communicate tradeoffs across cross-functional partners
- Champion the server and front-of-house perspective in every design decision, ensuring that speed, clarity, and reliability are never compromised
- Contribute to design critiques and team collaboration, and integrate emerging AI-first tools and methods into your practice to accelerate exploration and execution
Benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
We're looking for
- 3+ years in product design, showing clear progression from executing tasks to owning broader product outcomes
- You are innately collaborative and actively manage stakeholders. Your collaborative style inspires others, and you build the dependability needed to enact influence with cross-functional partners
- You understand what it means to design for speed and reliability — your instinct is to reduce friction, not add features
- You excel at untangling ambiguity, breaking down complex workflows into intuitive, end-to-end user journeys
- You hold a high bar for design excellence. Your portfolio shows a disciplined process that accounts for fine details, edge cases, and complex real-world constraints
- You take an AI-first design approach to quickly create conceptual prototypes but also possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces
- You have a demonstrated ability to use data and insights, including business metrics and user research, to substantiate design decisions and drive impact
How we hire
- Please include a portfolio link with your application