Staff Systems Engineer ServiceNow
Cloud-based digital workflows for enterprises.
Permanent
Toronto
Fully-remote
Salary: Not specified
> 3 years
Skills we're looking for
AI and machine learning
Java
Linux
Kubernetes
Primary
+7
You'll be part of
25000 employees
Software
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise. Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies. The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency. The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
You'll be working on
- The systems we build run on a variety of cloud providers, and we have a high focus on automated, code-defined solutions
- You will get the opportunity to work in all the major public clouds, implementing solutions via code, while also gaining understanding of underlying infrastructure technologies such as DNS, LDAP, Linux, messaging systems among a few
- You will be part of a newly formed team that forms part of a great wider organization that puts a high priority on personal growth and offers great perks
- In the team, you will get the opportunity to:
- Be the primary team to build and manage our Canadian based sovereign cloud running on Google Cloud as well as contribute to our other globally distributed clouds
- Manage enterprise infrastructure at scale with code utilising Terraform & Crossplane on public cloud (Azure, AWS & Google Cloud) as we rapidly expand our offerings around the globe
- Develop and onboard new services into our environment utilising languages such as Go and Python, and automation tools such as Puppet and Ansible
- Define unique solutions which have a real impact on our customers and meet their functional and security needs
- Work on our next generation of software offerings such as Kubernetes as we aim to have our entire environment be fully code defined
- Research and implement new open-source and commercial tools, technologies and methodologies
- Collaborate with our peer teams such as SRE, networking and System Administrators to ensure stability of our environment
Benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
We're looking for
- Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment
- The screening process requires 5 years of verifiable background history. This includes identity verification, education verification, a criminal record check, and a credit check
- Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status. Employment is contingent upon successful completion and maintenance of the required screening
- Software-defined systems background, having experience writing code to automate and provision infrastructure in a language such as Python, Go or Java
- Infrastructure management (e.g some but not all of Linux, networking, virtualization, DNS)
- Technical competencies are some of the below. Not all are mandatory, and we’d love to hear from you if you have experience in a couple of the below:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Cloud (Azure, AWS, or GCP)
- Kubernetes administration and development
- A learning mindset, with motivation to learn a diverse set of skillsets and bring real improvement to both our internal and external customers
- Infra as code (Terraform, cloud formation or similar)
- 8 years of related experience in a systems engineering, cloud or infrastructure automation role with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience