Senior Manager of Product Design (IT Asset Management) ServiceNow
Cloud-based digital workflows for enterprises.
Permanent
Denver
Remote: Not specified
171,9K to 300,8K $ a year
> 10 years
Skills we're looking for
Visual design
Motivational skills
AI and machine learning
Creativity and innovation
Team management
+1
You'll be part of
25000 employees
Software
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise. Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies. The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency. The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
You'll be working on
- At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures
- This diversity inspires passion and creativity among our teams and propels innovation in our products
- This role leads our Product Design team within IT Asset Management (ITAM) in Technology Workflows
- As ServiceNow becomes the AI control tower for enterprise workflows, transforming dense, data-heavy asset management into engaging, intuitive, and visually compelling product experiences is essential
- We are looking for an M4 Design Leader who pairs rigorous product systems thinking with an unapologetic commitment to visual craft, aesthetic excellence, and dynamic data visualization
- You will inspire, mentor, and manage a team of designers to turn complex operational datasets and AI lifecycle workflows into consumer-grade, engaging enterprise software
- Oversee Portfolio & People Management: Guide and mentor a high-performing design team in Technology Workflows; recruit top-tier design talent, foster career growth, and establish a player-coach environment that values hands-on craft coaching alongside strategic alignment
- Lead AI & Workflow Innovation: Change the way enterprise teams manage technology assets through design thinking, generative AI paradigms, and responsive interaction design across web and mobile surfaces
- Elevate Visual Craft & Design Quality: Champion a culture of visual excellence and craft rigor across ITAM workflows. Ensure products move beyond utilitarian tables and forms into vibrant, engaging data visualizations, dynamic status tracking, and fluid workflow dashboards
- Drive Strategic Partnerships: Partner closely with Product Management and Engineering leadership from strategic vision, architecture, and road mapping through to pixel-accurate execution
- Advance Platform Consistency: Partner directly with the ServiceNow Platform and Enablement team to evolve enterprise tokens, elevation models, dynamic motion curves, and next-generation data visualization patterns
- Set the Bar for Design Deliverables: Direct your team through user journey mapping, information architecture, high-fidelity prototypes, state-transition choreographies, and polished behavior specifications
Benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
We're looking for
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Deep background in enterprise software domains (ITAM, Cloud Management, Observability, SecOps, or developer tooling)
- Experience integrating AI capabilities (assistants, streaming tokens, autonomous lifecycle remediation) into workflow experiences
- Demonstrated track record of delivering visually stunning, highly engaging UI and sophisticated data visualization solutions for data-intensive or technical platforms
- High standard for typography, spatial composition, elevation, micro-interactions, and visual polish, with the ability to provide actionable critique on live design files
- 9+ years of total experience in Product Design, Interaction Design, and Visual Design
- 4+ years of experience directly managing people and leading product design teams in complex software environments
- Inspiring portfolio demonstrating executive presence, design leadership, team mentorship, and the ability to elevate craft standards across an organization
- BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
- Experience in user experience design or industry experience (corporate, software, web or agency)
- Experience participating in the complete product development lifecycle of web and/or software applications
- Experience leading teams through the complete product development lifecycle of modern web applications