Senior Data & Analytics Product Strategic Operations Manager ServiceNow
Cloud-based digital workflows for enterprises.
Permanent
Palm Beach
Fully-remote
Salary: Not specified
> 10 years
Skills we're looking for
AI and machine learning
Communication skills
Collaboration and teamwork
Problem-solving skills
Fabric
You'll be part of
25000 employees
Logiciels
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise. Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies. The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency. The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
You'll be working on
- The Data and Analytics (D&A) Product team comprises three major product pillars: Workflow Data Fabric, Workflow Data Management and Workflow Data Apps/Analytics
- The team is focused on helping our customers connect, understand and act on their enterprise data
- We build solutions for our customers that power workflows and agentic AI with internal and external data to unlock exponential customer value
- As Senior Manager, Data & Analytics Strategic Operations, you will drive Data and Analytics’ most critical cross-functional priorities and strategic initiatives, operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed, governed, and run at scale
- You identify, prioritize, and accelerate programs of the highest complexity with quantifiable impact on revenue, market position, and competitive advantage
- You operate as an AI-native program manager and strategic operator who thinks strategically but loves getting into details
- This is an individual contributor role with full strategic authority and accountability for outcomes
- Lead cross-functional programs with Product, Engineering, Experience, Marketing, Sales, and Customer Success Teams
- Coordinate Data and Analytics Executive SteerCos; define and set agenda with cross-functional stakeholders. Deliver key content and track action items to completion
- Establish and report key product and business metrics to drive executive decisions
- Analyze trends and data to provide leadership insights
- Collaborate with cross-functional team on key business cadences including Quarterly Product Reviews (QPRs), bi-annual Product Roadmap Reviews (PRRs) and annual Summer Strategy
- Use AI to enhance program efficiency, decision-making, communication, and risk management
- Define and execute Data and Analytics go-to-market readiness plans for new and existing products, working with cross functional teams
- Identify and resolve critical path go-to-market issues across cross-functional teams
- Maintain NPI Team process governance: enforce standards, templates, tooling, and compliance across product lines
- Develop and drive Data and Analytics Product Advisory Council (PAC) activities
Benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
We're looking for
- Proven experience collaborating with Product, Engineering, Sales, Marketing, Customer Success, Support, Legal and other go-to-market teams
- Professional certification, such as Project Management Professional (PMP) or equivalent
- Exceptional written and verbal communication skills; ability to present complex concepts clearly to technical and non-technical stakeholders, including executives
- Process-driven with propensity to create and employ repeatable processes to complete tasks more efficiently
- 10+ years technical program management or 3+ years leading strategic programs at tier-one Tech/Consulting firms
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Enterprise software/SaaS industry domain expertise with the ability to understand complex technology problems is a plus