Lead UI/UX Designer Salesforce
World's leading CRM provider.
Permanent
New York
Remote: Not specified
123,1K to 202,6K $ a year
> 5 years
Skills we're looking for
Communication skills
User research
Negotiation skills
UX design
Design system
+4
You'll be part of
71314 employees
Software
Artificial Intelligence / Machine Learning
Big Data
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data. By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences. Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
You'll be working on
- We’re seeking a Lead UI/UX Designer to shape the future of Digital Success. Designers play a key role, from ideation and creating new features to perfecting every detail of the product. We value designers who combine exceptional visual craft with systems thinking, curiosity, and a passion for exploring emerging interaction patterns
- You’ll craft and articulate the digital experience, in line with clear goals and rationales – a role requiring expert visualization skills, storytelling, collaboration, and the ability to work closely with product and technology partners. This is an opportunity to shape the user experience in ways that solve meaningful problems and make life better for all users and customers
- Design intuitive and trustworthy digital experiences that contribute to customer success at Salesforce
- Translate complex product capabilities, business logic, human + AI workflows, and customer needs into clean UI designs, wireframes, and interactive Figma prototypes
- Prototype and test concepts rapidly to resolve ambiguity, validate flows, and continuously refine experiences based on real-world usage
- Contribute to customer journey mapping and other experience design artifacts and tools
- Present and communicate design concepts and rationales confidently to cross-functional partners and stakeholders
- Oversee the design of multiple, web, mobile and in-app features, interfaces, and experiences
- Provide clear design handoff documentation and specs to streamline technical execution
- Partner with engineering to ensure high-quality implementation and a polished user experience
- Plan, execute, and report on user research, incorporating findings into design decisions
- Solicit feedback from peers and stakeholders to continuously improve designs
- Advocate for ethical, inclusive, and accessible designs, ensuring features and bug fixes prioritize these principles
- Stay up-to-date on UI standards for common platforms and industry trends
- Address design challenges from conceptualization to execution, including storyboards, workflows, wireframes, and high-fidelity mockups based on business goals and user research
- Partner with Product Managers and UX/UI Leads to ensure designs align with the overall design system and user experience vision
Benefits
- Medical Care
- Life Insurance
- Retirement Savings
- Employee Assistance Programs
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
We're looking for
- Self-driven work ethic, complemented by effective team collaboration skills
- Commitment to ethical design practices with a strong advocacy for equality in design
- Experience with customer-facing digital experiences preferred
- Exceptional problem-solving abilities, generating elegant solutions for complex challenges
- Strong ability to flourish in an agile environment, consistently delivering outstanding design work under demanding deadlines
- Proven track record of implementing globally impactful, universally designed experiences catering to diverse languages and abilities
- Expertise in the entire user experience design process, from customer journey mapping to wireframing, high fidelity prototyping and testing designs
- Strong proficiency in user-centered design methods and best practices
- Exceptional communication and active listening skills, fostering close, trusting relationships with stakeholders
- Proven experience in implementing design systems and producing style guides
- Holistic, system-level thinking with a deep understanding of multi-surface ecosystems and their impact on user experiences
- Ability to navigate ambiguity, persuade stakeholders, and achieve consensus in fast-paced, high-stakes environments
- Demonstrated success in managing and prioritizing multiple projects and diverse work streams simultaneously
- 5-7+ years of hands-on experience designing and leading B2C or B2B products and websites within cross-functional teams
- Proficiency in Figma and modern design and prototyping tools, including emerging AI-assisted design workflows
- AI-assisted prototyping & vibe coding. Familiarity with tools like Claude, Cursor, or other AI coding assistants to rapidly turn ideas into interactive prototypes, explore solutions, and accelerate experimentation without relying on traditional development workflows
- Familiarity with AI-powered products, conversational UX, or emerging human-AI interaction patterns, with an interest in exploring how AI is reshaping digital experiences
- Front-End/CSS development experience
- Strong focus on usability and accessibility