Chief Operations Officer Papernest

Since 2015, papernest has been transforming the way people manage their contracts, making subscription, management, and switching simple through one smart, intuitive platform.

We have supported more than 2 million customers across France, Spain, and Italy. Along the way, we have continued to invest in new verticals, establishing papernest as a high-performing, innovative, and competitive scale-up in a fast-growing market.

With over 900 employees, we are strengthening our position as a European market leader. 

In this role you will:

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As Chief Operations Officer (COO), you will be at the heart of papernest’s operational engine and a key member of the Executive Committee, working hand in hand with the founders Philippe & Benoit.

You will have full P&L ownership of the Operations Business Unit across our core markets (France, Spain, and Italy), leading multi-country sites, internal teams, and BPO partners toward operational excellence, industrial scale, and profitable growth.

Your responsibilities :

• Overseeing the Operations Business Unit across all three markets (France, Spain, Italy).
• Reporting to the Executive Committee and taking full accountability for operational performance and financial results.
• Defining the Operations P&L strategy and driving its execution to reach financial targets.
• Building and executing the project roadmap, fostering a culture of continuous innovation.
• Ensuring seamless collaboration between departments and other Business Units to achieve shared goals.
• Overseeing global communication across the Business Unit to ensure clarity and consistency
• Growing and uniting a multi-country managerial line.

Team & Scope Overview :

Directly or through in-place managers, you will lead and oversee the following operational pillars across France, Spain, and Italy:

• Regional Operations Management: Driving operational excellence, efficiency, and profitability across the three markets
• Customer Experience: Overseeing multi-channel customer service and post-sales support.
• Site Direction & Production Management: Leading internal production sites & BPO partners.
• Sales Enablement: Optimizing sales journeys, tooling, processes, and telephony infrastructure.
• Data Operations: Ensuring data reliability, accessibility, and metric-driven management across all operational streams.

Other activities & Strategic Initiatives :

• Talent Attraction & Leadership Growth: Participating in strategic hiring processes to recruit, onboard, and develop top-tier managerial talent.
• Strategic Deep Dives: Selectively diving into lead qualification, sales transformation, and business-critical operational bottlenecks.
• Cross-Functional Synergy: Partnering closely with Strategy, Product, and Tech teams to align operational capabilities with overall company scaling goals.

Your profile :

We are looking for a pragmatic, field-oriented leader who combines sharp analytical rigor with a strong managerial drive:

• Analytical Rigor & Sharp Business Judgment: Exceptional problem-solving skills and the ability to navigate complex situations.
• Proven Executive Leadership: A strong track record of managing, scaling, and unifying multi-level operational teams and managers.
• Hands-on Operational DNA: Highly pragmatic and field-oriented, a concrete execution driver rather than a purely theoretical or strategic profile.
• Seniority: Minimum 10+ years of professional experience,
• Sales & Conversion Intuition: Strong sensitivity to lead qualification, funnel optimization, and sales transformation dynamics alongside pure operational efficiency.
• Location: Based in Paris or Barcelona, or open to relocation.
• Languages: fluency in English is required and French & Spanish would be great as well

Big plus if:

• You have Previous Consulting or Chief Operations Officer experience
• Previous successful managerial experience
• Top business / Science / engineering school

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What We Offer You:

Evolve in an international and inclusive environment: Everyone has a place at papernest, and with over 46 nationalities, it’s common to start a sentence in French and finish it in English or Spanish!

💸 Compensation: receive Subscription Bonuses for Company Creators (BSPCE) from your first day, in line with company regulations.

🏆 Benefits: as a provider of home insurance and green energy, we offer our employees attractive deals. After all, it shouldn’t be just our clients who benefit!

🩺 Health: enjoy mutual health insurance through Alan, offering simple, paper-free management of your healthcare expenses, with 50% covered by papernest.

🍽️ Meals: access the Swile card for meal vouchers valued at €9 per working day, with 50% covered by papernest. Plus, enjoy breakfast every friday at the office, a fully stocked Ideal Garden refrigerator, and discounted rates at partner restaurants for healthy, balanced meals.

⛳️  Sport: accès au service GYMLIB pour profiter de salles de sports à prix réduit. 

📚 Training: your growth is our priority. You’ll have continuous training aligned with your goals, whether in technical, language, or managerial skills.

📈 Career Development: numerous opportunities await you to deepen your expertise or explore new directions. We’re here to support your professional goals.

✨ Remote Work: take advantage of 2 remote work days per week to enhance your focus and productivity.

⚖️ Legal Advice: access the Ekie solution for dedicated legal and tax advice, helping you manage all your procedures with peace of mind!

Hiring Process:

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Hiring Process : 

• Call with TA Manager
• Interview with Jérôme Dubosour Chief of Staff
• Interview with Benoît Fabre & Philippe de La Chevasnerie our Co-Founders
• Interview with Olivier Nourrain, our Chief of Human Ressource Officer
• Business Case

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Interested in this challenge? 🙂

Don’t hesitate any longer—we look forward to meeting you! Regardless of your age, gender, background, religion, sexual orientation, or disability, there’s a place for you with us. Our selection processes are designed to be inclusive, and our work environment is adapted to everyone’s needs.

We particularly encourage applications from women. Even if you feel that you don’t meet all the criteria outlined in this job posting, please know that every application is valuable. We strongly believe that diverse and varied backgrounds enrich our team, and we will carefully consider your application. Parity and diversity are essential assets to our success.