5 days ago

Technical Delegate- Flying Doc (m/f/d) MSX International

Services dédiés aux constructeurs automobiles et acteurs de la mobilité.

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Permanent

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Remote: Not specified

Salary: Not specified

> 4 years

5 days ago

You'll be part of

420 employees

Automotive

Average age: 42

Founded in 1993

64%

36%

Revenue: 44M€

You'll be working on

Company Description

MSX International has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Job title: Technical Delegate - Flying Doc (m/f/d)

Location: Field/ Germany, (Sauerland/Westfalen)

Working hours: 40

The Technical Delegate (Automotive) is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes.
Embedded within the Technical Assistance process and team, this role acts as a technical escalation point for individual vehicles and cross-fleet issues, translating diagnostics into actionable solutions, documentation, and training for technicians and stakeholders.

Execute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog.
Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults.
Analyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions.
Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization.
Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods.
Produce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders.
Contribute to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels.
Coordinate and coach multidisciplinary teams at the point of repair; deliver on-the-job training and knowledge transfer to technicians.
Feed recurring issues and lessons learned into knowledge bases and continuous improvement loops.
Ensure safe working practices and cost-aware decision-making throughout diagnostics and repair support.
Manage tools, equipment, and logistics for missions; maintain accurate records of cases, time, and priorities.

What we offer

Training opportunities: Support for your professional and personal development
Work environment: A dynamic and supportive workplace
Work-life balance: Flexible working hours and remote work options, 31 vacation days (including Christmas, New Year’s Eve, and Carnival Monday)
Additional benefits: Company pension plan, health programs, and subsidy for Urban Sports Club
Capital-forming benefits: From day one

We're looking for

Use of diagnostic tools

Diagnostic skills

Mechanical skills

Monday

Proven experience in the automotive industry within technical support, diagnostics, dealership workshop, field service, or OEM/Importer technical assistance.
Hands-on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms.
Experience coordinating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple sites or markets.
Prior exposure to technical documentation, case reporting, and technician coaching/training.
European field support experience and multi-brand familiarity are a plus.

Strong theoretical and practical understanding of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/FlexRay, HV systems where applicable).
Proficient with diagnostic methodologies (fault tree analysis, root-cause analysis, guided diagnostics, software calibration/flash procedures).
Skilled in reading and applying electrical wiring diagrams, service procedures, and OEM technical documentation.
Awareness of aftersales processes and KPIs (first-time fix rate, turnaround time, warranty/Goodwill considerations).
Good command of written and spoken English; additional European languages are advantageous.

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Repair Optimization & Compliance
Learning Solutions
Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.