about 1 hour ago

Lean Expert MSX International

Services dédiés aux constructeurs automobiles et acteurs de la mobilité.

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Permanent

Roma

Remote: Not specified

40K to 45K € a year

< 6 months

about 1 hour ago

Skills we're looking for

Problem-solving skills

Team management

Primary

You'll be part of

420 employees

Automobile

Average age: 42

Founded in 1993

64%

36%

Revenue: 44M€

🚗 MSX International est une société américaine reconnue dans l’industrie automobile.

Leader mondial de la prestation de services dédiée aux constructeurs automobiles et aux acteurs de la mobilité, MSX combine expertise sectorielle et solutions technologiques pour offrir des services sur mesure à ses clients.

Une offre structurée autour de 7 chaînes de valeur

🔧 VS 1 : Optimisation du diagnostic et de la réparation

🛡️ VS 2 : Administration des garanties et des réparations

🤝 VS 3 : Engagement des consommateurs

🔩 VS 4 : Pièces, accessoires et prestations de service

📈 VS 5 : Performance commerciale

🎓 VS 6 : Solutions pour la formation

📊 VS 7 : Business analyse

⭐ Les 3 piliers fondamentaux de MSX

Expertise et Agilité
Passion et Engagement
Esprit d’équipe et Autonomie

Ces valeurs sont au cœur de la réussite des équipes et de la qualité des missions menées.

You'll be working on

Company Description

MSX International is a global business process outsourcing partner to the automotive industry, supporting manufacturers and dealer networks in delivering a better customer experience.

Job Description

As a Lean Expert, you will drive the Lean transformation of MSX International's service operations. Your primary responsibility will be to analyse how work flows across our projects, identify waste and lead improvements that deliver more value to our customers, while helping teams build the skills to sustain results over time.

Your key tasks will be:

Develop and drive the Lean Transformation Plan (projects in scope, KPI targets, people skills, supplier involvement)
Plan and facilitate Kaizen events to achieve defined Lean objectives and deadlines
Map value streams and run Gemba walks to identify waste and improvement opportunities
Lead root cause analysis and structured problem solving with operational teams
Coach teams and Lean Ambassadors, improving operational consistency and standard delivery levels
Work with Operations to improve ongoing team management: objective setting, performance, efficiency gains and training needs
Contribute to the integration of AI solutions into redesigned processes
Support the growth of junior colleagues within the Lean team

We're looking for

2–5 years of experience in Lean or continuous improvement roles
Solid knowledge of Lean principles and tools, including Gemba walks, waste identification and reduction, value stream mapping, Kaizen, standard work, visual management and 5S
Hands-on experience with root cause analysis techniques, such as 5 Whys and A3 problem solving
Previous experience in service delivery and/or shared services, process improvement, coaching and project management
Familiarity with AI tools and interest in applying them to process improvement
Fully professional English
Willingness to travel within your region

Nice to have

a Bachelor's degree in engineering, business or equivalent work experience
Lean certification, or certification as Project Manager or Coach from a recognised industry body
Experience in the automotive industry

What we offer

Permanent contract with an international company
The opportunity to shape continuous improvement and AI adoption across the business
Ongoing professional development

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.