Automotive Technical Support Agent MSX International
Services dédiés aux constructeurs automobiles et acteurs de la mobilité.
Permanent
Roma
Remote: Not specified
28K to 33K € a year
< 6 months
Skills we're looking for
Technical aptitude
Communication skills
Diagnostic skills
Collaboration and teamwork
Mechanical skills
+2
You'll be part of
420 employees
Automobile
Average age: 42
Founded in 1993
64%
36%
Revenue: 44M€
🚗 MSX International est une société américaine reconnue dans l’industrie automobile.
Leader mondial de la prestation de services dédiée aux constructeurs automobiles et aux acteurs de la mobilité, MSX combine expertise sectorielle et solutions technologiques pour offrir des services sur mesure à ses clients.
Une offre structurée autour de 7 chaînes de valeur
🔧 VS 1 : Optimisation du diagnostic et de la réparation
🛡️ VS 2 : Administration des garanties et des réparations
🤝 VS 3 : Engagement des consommateurs
🔩 VS 4 : Pièces, accessoires et prestations de service
📈 VS 5 : Performance commerciale
🎓 VS 6 : Solutions pour la formation
📊 VS 7 : Business analyse
⭐ Les 3 piliers fondamentaux de MSX
Expertise et Agilité
Passion et Engagement
Esprit d’équipe et Autonomie
Ces valeurs sont au cœur de la réussite des équipes et de la qualité des missions menées.
You'll be working on
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
Job Description
Are you passionate about the automotive industry? Do you enjoy solving technical challenges and supporting customers in a dynamic environment? MSX has the opportunity for you!
In this role you will provide first-line technical support to the dealer network, helping resolve vehicle-related technical issues and ensuring excellent service levels.
Your key responsibilities will include:
- Providing technical support to dealers via phone and ticketing systems
- Diagnosing and troubleshooting vehicle-related technical issues
- Escalating complex cases when necessary and ensuring timely follow-up
- Collaborating with internal technical teams and stakeholders
- Supporting dealers in identifying effective solutions and best practices
- Maintaining high-quality service standards and customer satisfaction
- Participating in technical training and continuous learning activities
We're looking for
We are looking for a customer-oriented professional with strong technical aptitude, excellent communication skills, and a passion for the automotive industry.
Our ideal candidate has:
- Bachelor's Degree in Mechanical Engineering or a related field (preferred)
- Fluent Italian and good English language skills (B2 level or above)
- Strong knowledge of vehicle systems and internal combustion engines
- Ability to diagnose and troubleshoot technical issues
- Excellent communication and customer service skills
- Strong problem-solving mindset and analytical thinking
- Ability to work independently and as part of a team
- Familiarity with ticketing systems and Microsoft Office applications
- Previous experience in automotive technical support, workshop environments, or aftersales activities is an advantage
- Strong willingness to learn and develop professionally
Additional Information
At MSX, our employees are the driving force behind our success. We are committed to creating an inclusive and supportive workplace where our people can grow and thrive.
In joining MSX, you can enjoy:
- Competitive salary package
- Company laptop and mobile phone
- Hybrid working model
- Structured technical training and career development opportunities
- International working environment
- Supportive and collaborative team culture
- Long-term career progression opportunities
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Key figures
In short
Founding year
1993
Employees
420
Average age
42
Annual revenue
44M€
Gender
36%
64%
