Senior Product Manager Swile
Super app pour digitaliser les avantages salariés et les frais professionnels.
Permanent
Montpellier
Occasional remote
Salary: Not specified
Skills we're looking for
Communication skills
You'll be part of
900 employees
Application mobile
Restauration
FoodTech
Average age: 37
Founded in 2017
50%
50%
Pourquoi rejoindre l’aventure Swile ?
Depuis son lancement en 2018, Swile a révolutionné le marché des avantages salariés.
En digitalisant la gestion et l’utilisation des avantages, grâce à notre super app, nous avons amélioré l’expérience, afin de la rendre plus simple, plus moderne et plus intuitive.
Swile, c’est aussi une ambition forte : devenir le leader de la worktech, en cherchant à adresser, à termes, via nos produits, toute la sphère de la gestion de la vie au travail.
Nous misons sur l’innovation technologique, un design soigné et une approche RSE rigoureuse, pour contribuer à améliorer le quotidien des travailleurs et des décideurs, tout en dynamisant l’engagement.
Avec plus de 1000 collaborateurs et une présence internationale, notamment au Brésil, Swile a déjà convaincu des millions d’utilisateurs et des milliers d’entreprises.
Rejoignez-nous pour bâtir ensemble un monde du travail plus épanouissant.
You'll be working on
Swile is looking for a Senior Product Manager to own the post-booking experience for business travelers. The role covers the full Customer Care journey, from self-service in the app to the tools used by support agents and the integrations with airlines, rail operators, hotels and car rental companies.
You will lead product for a cross-functional team of engineers and a designer, while working closely with Customer Care leadership, engineering teams and colleagues across France and Brazil. The position offers the opportunity to shape a scalable travel operations product and contribute to Swile’s European expansion within a culture of autonomy, ownership and high product standards.
Key responsibilities
Own the Travel Operations roadmap and help Swile scale travel volumes without a proportional increase in operational headcount.
Improve the entire post-booking journey, including changes, cancellations, disruptions, refunds and supplier confirmations.
Use contact data, conversation transcripts and time spent with agents to identify root causes and solve recurring issues in the product.
Lead the adoption of AI agents across chat, phone and email, defining which cases can be automated, when humans should take over and how the agent role should evolve.
Build and improve the back-office and other tools used by Customer Care teams.
Drive automation and operational excellence in partnership with Customer Care leadership, covering processes, routing, SLAs and launch readiness.
Track success through metrics such as contact rate, self-service resolution, time to resolution, cost per contact and traveler satisfaction.
We're looking for
5+ years of product management experience, including ownership of an operations-heavy product such as customer care, servicing, marketplace operations or logistics.
Experience building internal tools and back-office products with a strong focus on operational users.
Comfortable working with complex integrations, APIs, event flows, data consistency and edge cases.
Data-driven, with the ability to combine dashboards, operational data and customer verbatims.
Practical understanding of how AI can improve support, how to assess its reliability and how it impacts agents’ work.
Strong written communication and the ability to influence stakeholders from frontline teams to senior leadership.
Professional fluency in French and English.
Previous experience in travel is not required. Candidates from both entrepreneurial and established-company environments are welcome, with a focus on product depth, operational impact and demonstrated results.
How we hire
Alizée (Recruitment Team) : an initial conversation to assess the fit between your profile and our expectations.
Timothy (future manager) : a discussion about our short- and long-term plans, our roadmap and the milestones ahead.
Conversation with peers
Eric (CTPO) : the final step to wrap up the interview process.
Key figures
In short
Founding year
2017
Employees
900
Average age
37
Gender
50%
50%
