Permanent
A few days home
210K to 235K $ a year
> 5 years
Skills we're looking for
Storytelling
Communication skills
Prototyping
Mentoring
Primary
+2
You'll be part of
United States of America
600 employees
Artificial Intelligence / Machine Learning
Our take
Business contracting is often inefficient and messy, with approvals required from various stakeholders and many processes still paper-based. Ironclad is a platform that digitises, automates, and streamlines contract workflows, allowing legal teams to focus on legal work rather than paperwork. Its platform features collaborative tools that facilitate business operations and extract and catalogue contract metadata, making information easier to access and act upon. Its enterprise customers include Dropbox, Mastercard, Pixar, Fox, and L’Oréal. Despite its success, Ironclad faces competition in the $3 billion contract lifecycle management industry from major players like DocuSign and emerging ones like Contractbook. The company recently announced Ironclad Signature, marking its entry into the $25 billion eSignature market. The new feature speeds up the signature process by an estimated 80% and provides summaries and approval histories to users. This new tool is expected to strengthen Ironclad's position in the sell-side contract lifecycle management market. Additionally, Ironclad introduced value-based pricing, charging only for completed, signed agreements, unlike other providers who charge for every signature packet sent out. Ironclad, backed by investors like Accel, Sequoia, Y Combinator, and BOND, remains committed to innovating and maintaining its leadership in the contract lifecycle management space.
You'll be working on
- As a Staff Product Designer at Ironclad, you’ll shape how legal and business teams experience contracts end to end. You’ll lead design across complex product areas—from core contracting workflows to AI-powered experiences that help customers find information, make decisions, and move work forward
- You’ll work at the pace of engineering, moving from ambiguity to a working prototype quickly, validating ideas with customers and real usage, and partnering closely with product, engineering, data, and AI teams to ship high-quality experiences
- You’ll balance strategic vision with hands-on execution, lead through craft and judgment, influence product direction, and help establish the design patterns and interaction models that scale across the platform
- Lead design strategy for a major area of the CLM platform end to end—from problem framing and exploration through launch, iteration, and measurement. Connect design decisions to customer outcomes such as adoption, time saved, cycle-time reduction, and product quality
- Shape AI-powered experiences and agent behavior. Determine where agents should assist or act, what context they need, how users stay in control, and how experiences communicate grounding, provenance, confidence, and limitations. Design for trust, explainability, human-in-the-loop control, evaluation, monitoring, and safe failure modes
- Prototype quickly using AI-native tools and other emerging methods as a default part of your workflow. Use prototypes to explore interaction models, test concepts with customers, and work through technical tradeoffs with engineering before designs are fully specified
- Build and evolve shared design patterns across workflows, search, data-rich surfaces, and AI experiences. Strengthen our design system and create durable capabilities that teams can reuse across the platform
- Partner closely with product, engineering, data, AI, and domain experts to turn customer problems and product signals into clear decisions. Bring qualitative research, telemetry, instrumentation, and technical constraints into the design process from the start
- Lead through influence. Articulate a clear point of view, make tradeoffs legible, and align executives and cross-functional partners around what to build and why. Mentor fellow designers through live project work and help raise the quality of design across the organization
Benefits
- Dental, and vision insurance
- 401K
- Wellness reimbursement
- Flexible vacation policy
- Generous parental leave for both primary and secondary caregivers
- Work from home opportunities
- Health insurance
We're looking for
- A track record of mentoring designers, improving the practice, and leading through influence rather than authority
- Experience with contract lifecycle management, legal technology, document AI, knowledge graphs, or enterprise workflow software is a plus, not a requirement
- 8+ years designing digital products, including several years working on complex B2B or enterprise software. You have led at least one systemic, end-to-end initiative that changed a measurable product or business outcome
- Experience designing AI-powered experiences, agentic workflows, search, data-rich products, or other systems where trust, explainability, and human control matter. You can make complex technical concepts understandable and useful for customers
- Comfort working at engineering pace: prototyping in days, iterating in public, using AI-native tools (Figma, Lovable, Claude Code) to extend your craft, and making progress without waiting for a fully scoped PRD
- Strong product judgment and decision accountability. You can move between customer needs, business goals, technical constraints, and long-term platform leverage, then make a clear recommendation
- Strong systems thinking. You can create coherent experiences across interconnected workflows and establish patterns that scale across products, teams, and technical foundations
- Leadership presence and exceptional storytelling. You can communicate tradeoffs and recommendations directly to executives and cross-functional leaders, in writing and in the room