Customer Success Manager SaaS Dastra
Plateforme SaaS pour la protection des données et la compliance en IA.
Permanent
Paris
A few days home
Salary: Not specified
> 2 years
Skills we're looking for
Presentation skills
Communication skills
Collaboration and teamwork
Change management
Team building
+1
You'll be part of
44 employees
Software
SaaS / Cloud Services
Legal Department
Average age: 33
Founded in 2020
54%
46%
Fondée en 2020, Dastra est une plateforme SaaS européenne dédiée à la protection des données, à la compliance et à la gouvernance de l’IA.
À l’origine de Dastra, un constat simple : les professionnels de la protection des données sont encore trop souvent isolés dans les entreprises, alors que ces enjeux concernent toute l’organisation. Et les processus mis en place pour y répondre restent souvent trop complexes, trop manuels ou déconnectés de la réalité opérationnelle.
Notre conviction ? La compliance ne doit pas être seulement de la documentation : elle doit devenir une réalité concrète dans les entreprises.
C’est pourquoi nous développons une plateforme tout-en-un qui permet aux organisations de transformer leurs obligations réglementaires en processus simples, collaboratifs et actionnables, directement intégrés à leurs opérations.
Grâce à la technologie, à l’automatisation et à l’IA, Dastra accompagne les équipes Privacy, Legal et Compliance pour mieux piloter leurs enjeux de conformité et de gouvernance au quotidien.
Et maintenant ?
Notre marché arrive à un moment charnière. L’essor de l’IA fait émerger de nouveaux usages, de nouveaux risques et de nouvelles obligations, tandis que les réglementations numériques se multiplient et convergent.
Ce qui relevait encore il y a quelques années d’un sujet essentiellement réglementaire devient progressivement un enjeu stratégique de gouvernance pour les entreprises.
Dans ce contexte, notre ambition est claire : devenir la plateforme européenne de référence en Privacy, gouvernance de l’IA et compliance, en apportant toujours plus de technologie, d’expertise et d’accompagnement à nos clients.
En 2026, Dastra accélère : développement auprès des ETI et grands comptes, expansion européenne, nouvelles fonctionnalités, automatisation et IA agentique… avec une équipe qui continue elle aussi de grandir.
Ownership, Ambition et Transparence ne sont pas seulement des valeurs affichées : elles guident concrètement notre manière de travailler, de collaborer avec nos clients et de construire la suite.
Envie de participer à cette nouvelle étape ? Bienvenue chez Dastra. 🚀
You'll be working on
About Dastra
Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance.
Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes.
We help organisations manage their data and AI-related risks while enabling them to innovate with confidence.
As we continue to grow, we are looking for a Customer Success Manager to join our Customer Success team and support our customers throughout their journey with Dastra.
Why join Dastra?
Join a fast-growing European SaaS LegalTech company
Work with Mid-Market and Enterprise organisations on complex data, AI and compliance challenges
Take ownership of a strategic customer portfolio
Become a key expert on a sophisticated SaaS platform
Work closely with Customer Success, Sales, Product and Tech teams
Join an experienced, collaborative and ambitious team
Your role
As a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra.
You will manage a portfolio of Mid-Market and Enterprise customers and cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption and long-term customer success.
You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases.
Your main objectives will be to:
Successfully onboard and implement Dastra
Drive product adoption and long-term engagement
Support change management
Demonstrate the value delivered by the platform
Secure renewals and customer satisfaction
Identify growth opportunities alongside Account Managers
Your responsibilities
Lead onboarding and implementation projects
Manage a portfolio of Mid-Market and Enterprise customers as their main point of contact
Drive customer success through regular follow-ups and Business Reviews
Monitor usage, satisfaction and value
Anticipate risks and secure renewals
Identify growth opportunities alongside Account Managers
Build expertise in data protection, AI governance and compliance
Share customer insights with Product and Tech teams
Your environment
You will join our Customer Success team and report to Jérôme, our Director of Operations and co-founder.
You will work closely with our Customer Success, Account Management, Sales, Product and Tech teams.
Our customers are mainly Mid-Market and Enterprise organisations, across French and international markets.
During your first 3 to 6 months, you will progressively build your expertise on Dastra, our methodology and your customer portfolio.
Who we're looking for
4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role
Strong understanding of SaaS environments, ideally involving complex or technical products
Experience managing Mid-Market and/or Enterprise customers
Experience with onboarding, implementation, adoption and change management
Strong communication and stakeholder management skills
Strong project management and organisational skills
Customer-oriented, autonomous and comfortable with complex topics
Languages
French: fluent, bilingual
English: fluent, bilingual or native level
German: fluent or bilingual proficiency would be a plus
You will work with both French- and English-speaking customers in an international environment.
Compensation & working conditions
Around €40-47k gross/year + variable compensation, depending on experience
Ideally based in Paris / Île-de-France
Hybrid working model with 2 remote days per week
5 weeks of paid leave + 10 RTT days
Meal vouchers and company health insurance
Annual company seminar and regular team-building events
Recruitment process
Introductory call with Julia, Talent Acquisition Specialist
Interview with a member of the Customer Success team
Interview with Jérôme, Director of Operations and co-founder
Business case and presentation
Reference check
Ready to join us?
If you enjoy working at the intersection of SaaS, technology, data, AI and regulatory challenges, and want to become a trusted partner for Mid-Market and Enterprise customers, we'd love to meet you.
Benefits
Key figures
In short
Founding year
2020
Employees
44
Average age
33
Gender
46%
54%
