Operations Processes & Solutions Expert CLASQUIN

CLASQUIN is a French international transport operator.
The group operates in the Overseas sector and coordinates the transport of goods by sea, air, and land on behalf of its customers.
The company differentiates itself through its hybrid positioning, offering the proximity of committed local teams combined with the expertise of a global network and the power of its technological development: People & Technology at the heart of our strategy.

Constantly growing, through our various offices in Europe, Asia, America, and Africa, we are constantly looking for the architects of tomorrow who will chart new roads to the future, in harmony with our environmental commitment and our strong corporate culture, represented by our motto: Customers, Profit & Fun!

Joining Clasquin means:

• Join a stimulating and caring environment, in which you will be able to flourish and develop your skills by taking on challenges on a daily basis.

• Evolve autonomously within a team and focused on excellence.

• Adhere to our values: enthusiasm, professionalism, and integrity.

Position: Operations Processes & Solutions Expert, on permanent contrat.
Several possible locations: Lyon, Shanghai, Paris, Toronto, Porto, Hong Kong, Nantes

Missions :

**Key user animation & training
**- Build & animate a network of Key Users within the operations
- Elaborate/Update Training strategy and organize regular training courses
- Implement Key Users governance

**Operational Excellence
**- Address operational excellence leveraging CW solutions more broadly digital solutions at her/his disposal
- Transform needs from the Key Users, management and other functions into a process (in accordance with core processes)
- Challenge operations
- Pilot operational KPI with operations managers and branch managers
- Ensure operational efficiency (SOP updates,) & coordination with overseas.
- Be responsible for analysis and improvements measures.
- Drive associated change requests & reports status to requestors (Key Users, …)
- Act as project manager when necessary

**Solutions Management
**- Support level 2 of Cargowise One
- Define client specific processes when EDI/Reporting are in place (Live by Clasquin) and set up Cargowise and Live accordingly
- Deliver associated documentation to ensure proper transition of these processes to the end-users (Training & Support)
- Define and promote standards for data, solutions & governance
- Ensure follow-up & monitoring
- Test new releases
- Review new functionalities and propose deployment /activation