Customer Success Manager Chift
Unified API for financial integrations in the European fintech ecosystem.
Permanent
Brussels
A few days home
Salary: Not specified
Skills we're looking for
Technical aptitude
Motivational skills
Collaboration and teamwork
Problem-solving skills
Claude
You'll be part of
37 employees
Expertise comptable
IT / Digital
FinTech / InsurTech
Average age: 31
Founded in 2022
At Chift, our mission fits in one sentence: Unlock potential with connectivity ⚡
Our clients are B2B software companies: fintechs, SaaS scale-ups and AI tools serving thousands of SMEs across Europe. Their users expect that software to connect automatically to their financial tools, like their accounting, invoicing or point-of-sale systems.
The problem is that building these integrations is a real headache for software companies. It takes months, costs up to €50,000 per integration per year, and ties up developers who should be improving their own product instead.
That’s where we come in. With our Unified APIs and our MCP server, a software company connects to Chift once and instantly gets access to 150+ financial software tools across Europe. We handle the hard part (the connectors, the maintenance, each country’s specifics) so our clients can focus on what makes their product unique.
Today, companies like Revolut, Pennylane and Qonto rely on Chift to offer these integrations to their users. And with the rise of AI agents, which need reliable financial data to work, our role is becoming even more central.
Our ambition? To become the European leader in financial integrations. The Unified API wave has already swept across the US, but in Europe the race is still wide open. And we fully intend to lead it 👑
You'll be working on
As a Customer Success Manager, you’ll play a strategic and operational role. Your job is not just to support, but to partner. In many B2B SaaS companies, this would be seen as a partnership role: you’ll help our clients leverage Chift to power their own product, fuel their growth, and stand out in their market. It is a purely win-win relationship because the more our client grow, the more we grow with them, since they often make money out of Chift.
You’ll:
Ensure smooth onboarding and product adoption
Help them market integrations as a competitive advantage
Act as an expert advisor on integrations and go-to-market strategy
Drive mutual growth for our clients and Chift
Guide onboarding: Support clients during implementation so they can quickly get value from Chift (with the help of our Solution Engineers)
Drive adoption: Make sure integrations are activated and used effectively. Align the roadmap with our client’s needs and make sure they take the most out of Chift.
Advise strategically: Help clients use integrations as a sales & marketing asset
Be the voice of the customer: Share feedback with our product and tech teams to help us improve
Identify growth opportunities: Spot upsell paths and help clients go further with Chift
Solve proactively: Get ahead of issues and guide clients with calm, clarity, and confidence
Collaborate internally: Work closely with sales, product, and marketing to offer a 360° client experience
💰 Attractive package (competitive salary, meal voucher, insurance, phone budget, mobility budget, flexible days off 🏝, etc.)
🚀 Employee Stock Options program (ESOP) giving you the possibility to become shareholder
📈 Crazy Learning curve: a varied job allowing you to juggle with different projects & technologies
🏋️ Wellness/sport allowance with Gymlib
🤩 Experience in a young, fast-growing tech start-up 🚀 and a great atmosphere 🍻 (apéro, lunches and activities to celebrate each milestone together)
👩💻 Flexible working hours and office/remote mix
🦄 A foot in one of Europe’s fastest-growing B2B SaaS companies
We're looking for
Experience: 2–5 years in Customer Success, Account Management, Partnerships, or other client-facing roles in SaaS/tech
Languages: fluent in English AND at least French, Dutch, German or Spanish.
Tech-savvy: Familiarity with APIs, software integration, and an understanding of accounting/financial tools. Or at least curious about these subjects.
Fintech curiosity: You don’t need to be an accountant, but you’ll hear a lot about accounting and finance-related topics.
People person: You like building trust, finding solutions, and making your clients shine
Customer-Centric Mindset: You genuinely enjoy helping clients succeed and are driven by their success.
Drive: Ambitious, goal-oriented, and able to thrive in a fast-paced, high-pressure environment.
Startup mindset: Autonomous, hands-on, structured, and adaptable
AI-native: You already use Claude (or other), AI agents, and similar tools in your daily work.
Benefits
How we hire
Meet Alexandre: Founder's Associate
Meet a CSM team member
Take-home assessment
Present assessment in-person to Gauthier (CEO) and another CSM team member