Customer Service Lead H/F La Vie™
Plant-based alternatives to meat with a focus on taste and sustainability.
Permanent
Paris
Occasional remote
45K €+ a year
> 3 years
3 years of study
Skills we're looking for
Prioritization
Coaching and mentoring
Problem-solving skills
Looker
Excel
+1
You'll be part of
70 employees
Agroalimentaire / Nutrition animale
Grande distribution
FoodTech
Average age: 32
Founded in 2019
35%
65%
We love meat. We just don’t love what it does to the planet.
At La Vie™, we’re on a mission to put a happy end to intensive animal farming. And we believe the best way to change the way people eat isn’t to make them feel guilty. It’s to make them hungry.
Our obsession? Creating plant-based food so ridiculously delicious that choosing plants feels like a pleasure, never a compromise.
It all started with bacon. After thousands of experiments, our scientists developed a unique plant-based fat technology that delivers the juicy, crispy, indulgent experience people love about meat.
Today, we’ve gone far beyond bacon, with plant-based lardons, ham, tofu, crispy products and plenty more in the making.
Born in France in 2019, La Vie™ has grown into an international food brand, bringing its products to supermarkets, restaurants and food lovers across France, the UK and beyond.
Serious about food. Serious about impact. Not so serious about ourselves :)
From plants with love.
La Vie™
You'll be working on
THE ROLE ✨
We’re looking for our next Customer Service Lead to lead and scale our Customer Service team across France and the UK. You’ll make sure the team delivers reliable service to all our customers (Retail, OOH, Export), without running customer accounts yourself: your role is to lead the team, not to carry a portfolio.
You’ll also own the systems, data and processes the team relies on every day: Odoo, EDI and Looker. You’ll be the hands-on owner of EDI and Odoo master data, and you’ll drive automation so the team can absorb growth in volume, product launches and new customers without adding headcount at the same pace.
WHAT YOU WILL DO 💼
Lead a Customer Service team of 3 based in France(Retail, OOH-Export, UK CS), working closely with the Supply Chain Manager
Organise the team: clear ownership per scope, documented processes and back-ups
Be the Odoo key user: master data (products, GLN, customers), weekly clean and monthly closing
Guarantee data quality across Odoo and Looker, and analyse Customer Service data to build reporting and drive decisions
Own EDI end-to-end: errors, invoice validation, launch setups and supplier relations
Drive automation and scalability: act as solution finder, spot manual work and build or source the fix
Support the Supply Chain Manager in steering Customer Service priorities and decisions
Steer customer performance across all scopes: penalties, claims, cash collection, OTIF
Be the Customer Service referent for our co-manufacturers and for product launches
Drive the optimisation of our logistics flows and costs, together with our transport referent
Build deep knowledge of our customers accross all scopes
We're looking for
WHO YOU ARE 🌱
3+ years of experience in Customer Service or order administration (ADV)
A first experience coordinating people or projects
Advanced ERP skills (Odoo preferred) and EDI is a plus
Strong data and reporting skills (Looker or equivalent, advanced Excel)
Food industry knowledge (penalties, logistics agreements)
Fluent French & English (C1): you’ll manage a UK-based team member day to day
Process design and automation mindset
Appetite for logistics and transportation, and a tools- and IT-driven approach
People management and coaching skills
Pedagogy: you make the team autonomous on tools
Problem-solving, solution-oriented mindset
Ability to prioritize under pressure
Benefits
How we hire
HOW WE HIRE ‼️
You will first have a video call with someone from the HR team. You will then come on site to meet Gabrielle, your future manager, and work on a practical business case, followed by a short conversation with Gwen, our Operations Director. You will also have a call with Nicolas, our CEO. We usually take references.
What makes La Vie unique?
🌱 Impact: We exist to put a happy end to animal-intensive farming. Waking up every day to save pigs and tons of CO2 is pretty cool.
💙People-first: Everyone at La Vie is passionate, smart and good-vibe. It’s pretty unique to feel you are only surrounded by people who truly care.
🌍 International environment: English-speaking and various nationalities.
💡Opportunities to learn and grow: training, learning lunches, regular Q&A sessions with leadership, transparent discussions about company KPIs and regular feedback sessions.
♡ Values that bring us together: #Exemplary #Ambition #Teamwork #Sunny
😍 Trust: respect and transparency from everyone.
🥳Monthly after-work drinks with the team
🏃🏻♀️A healthy mind in a healthy body: team participation in sports events
Ready to make the world switch to plant-based, one deal at a time? Come hunt with us. 🥓💚
Key figures
In short
Founding year
2019
Employees
70
Average age
32
Gender
65%
35%
