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Witco (Ex-MonBuilding)
Witco (Ex-MonBuilding)

Customer Success Manager - German Market

Plný úvazek
Paris
Plat: Neuvedeno
Žádná práce na dálku

Witco (Ex-MonBuilding)
Witco (Ex-MonBuilding)

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Your missions:

- Onboarding: Guide and onboard new customers towards a successful implementation and create fast time to value.

- Training: continuously train each new partner to make the best out of our solutions, drive adoption and usage.

- Project Management: Responsible for the project management before launch, proactively communicating on deadlines and delays

- Growth: Identifies revenue expansion opportunities and creation of up-sell and cross-sell

- Contribute to our product’s development by transmitting client’s feedback to both product and marketing teams: you are the customer’s voice.

- Be a key element of growing our German market

What you can expect

  • Working in a hypergrowth environment in a leading Tech company
  • Frequent travels to Germany and possible relocation
  • Building relationships, gaining trust, influence management, and clearly articulating value
  • Having a huge impact day one
  • Developing operational, analytical and business skills
  • Joining a team of highly motivated people, dedicated to making you grow as fast as Witco!
  • A comfortable working environment in the heart of Paris with catering, fitness classes and an amazing rooftop.

    • Our hiring process

  • A 30 minutes video call with one of our Talent Managers, to better know you and answer any questions you might have
  • A 60 minutes video call with your Margherita, VP of Customer Success, to be aligned on expectations on both sides and discuss how you would work together
  • A remote exercise to evaluate your skills and give you a taste of what working at Witco is like
  • Interview onsite with future team members
  • Reference check and 30 minutes call with Gregor, our General Manager Germany

    • About you

  • 2-4 years experience as a Customer Success Manager or equivalent
  • Bilingual in German. You also have a command of English. French is a plus.
  • You have strong project management skills, including the ability to manage multiple projects simultaneously, multitask
  • You are hands-on, self-driven and proactive.
  • Exceptional ability to communicate and foster positive business relationships
  • Excellent communication skills and passion for service
  • Patient and active listener

    • At Witco, we are committed to an inclusive recruitment process and to fostering diversity within our teams.

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