The Technical Support Manager is a technical expert for our Data Management Platform product and Contextual Solutions, and will manage all internal ( Business Units from the group ) requests.
Part of Weborama Product Team and closely working with R&D team, the technical support manager is central within the organisation, delivering fast and high quality service.

Mission

• Ensure treatment, diagnosis and resolution of Level 1 and 2 incidents
• Manage Customer tickets and query to solve them, provide work-around and/or escalate to R&D
• Provide R&D team with high quality analysis of the requests
• Develop Quality procedures / Support management within the organization =
• -> Create Documentations ( FAQ / One Sheeter .. )
• -> Participate in QA / functional Tests

Required Skills

• 2/3 years experience in AdTech/MarTech or Data Solutions support
• Digital / Data Marketing Industry knowledge
• Excellent English written communication skills, good oral communication skills and the ability to present a positive and confident attitude ( FR,ES,NL,IT,RU, PT, US )
• Client relationship & Customer service minded
• Serious Technical Interests , being sensitive and interested in the Web technologies, its industry and the uses.

Additional Skills

Technical Skills in following areas are a plus :

• Knowledge of how the Internet works (HTTP and DNS).
• Knowledge of web programming (HTML, javascript … )
• Knowledge of SQL
• APIs ( REST / SOAP )
• GoogleCloud / BigQuery
• Command Lines Tools = AWS CLI, gsutil …

Benefits

• 🏝 25 paid leave days + 11 additional day off
• 💭 regular internal seminar to share whats new on the market and at Weborama
• 🧘 regular internal events on different topics : ecology, social, well-being, sport…
• 🍻 afterwork and other events (French “music festival”, end of the year party, “galette des rois”…)
• 🏢 new offices with balconies and a garden
• 🎶 subscription to a music service or your choice
• ☕️ free : hot and cold drinks, organic fruits, snacks…
• 🍔 daily lunch pass of 10€
• 🚆 50% of the public transportation fee
• 🚲 financial help on ecological way of transportation
• 🩺 healthcare subscription