We are now looking for an ambitious and hands-on Customer Success Manager to work as part of a driven and creative team of Geo-Data Scientists and Product Designers, to deploy software against some of the most significant challenges, cities and transport operators are facing. As a Customer Success Manager, your role will be key in empowering our customers to use our products to their best advantage, ensuring it helps their teams address their defined use cases: you will take part in the product strategy, contribute to the building and improvement of features, leading to the creation of a great user experience.

🎯 Your missions :

• You will be the primary point of contact for a range of our B2G/B2B customers
• Conduct regular meetings (onsite or remote) with all the stakeholders of the client’s business, project team and sponsors, in order to understand the critical questions they need to answer, locate their biggest pain points, build bespoke workflows, and develop long term relationships with all users of the Vianova platform
• Identify relevant datasets through deep engagement with customer problems and workflows, and work with Vianova’s engineering team to integrate the data into a stable and extensible pipeline
• Build and execute processes around onboarding of new customers, and contribute to a knowledge library that helps win and retain customers
• Lead training sessions to ensure that the product is meeting customers needs, and to ensure it is being used widely enough to have concrete impact on their operations
• Structure, manage and monitor the projects’ finance, schedule and scope, ensuring their deployment according to company standards, while coordinating and interconnecting the various stakeholders involved
• Make ad-hoc analysis and strategic recommendations to customers, and present the results of our work to external audiences ranging from analysts to C-level executives
• Work cross-functionally with Engineering and Product teams to incorporate what you saw in the field into Vianova product offerings, and train internal staff to cope with the customer’s technical operations, in order to improve customer support
• Follow up on the subscription renewals and collaborate with sales team in identifying upsell, cross-sell and expansion opportunities within existing customers
• Scope out potential engagements with new stakeholders and deliver demos to them

🎁 What we offer:

• Competitive salary and generous equity incentives
• Exciting benefits from health insurance, to travel and meal tickets
• Be part of a challenging adventure, with a passionate and multicultural team, with high technical and scientific backgrounds, from Google, Alliance Renault-Nissan, Dassault Systemes
• Immerse yourself in a collaborative, entrepreneurial, international, fun and agile working culture
• Possibility to work from anywhere, in full remote or at our comfortable Paris/London offices with gym as well as various team activities and events

About you:

We are looking for someone with:

• Master’s degree or equivalent from a leading university, business school or engineering school
• Fluency in English and Dutch, skills in German would also be appreciated
• Excitement about software solutions to deliver better transportation in cities
• Ability to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the data means, what the product needs, what users are motivated by, and where the impact could be
• Strong analytical reasoning and curiosity, a sharp intuition for product, and a strong degree of user empathy to ultimately empower our clients to make better decisions
• Maker spirit and grit: we are looking for someone passionate, entrepreneurial and go-getter, with a strong work ethic as well as a genuine interest in the company’s mission
• Experience with programming, scripting or statistical packages (e.g. Python, R, SQL) and data visualization (e.g. Tableau) is a plus

1. screening interview (~30min)
2. fully remote exercise or case study to evaluate your hard skills
3. debriefing your exercise and projecting yourself in the company (~60min)
4. cultural fit interview with a C-level (~30min)
5. meeting with the team (~2h)
6. reference checks