TheFork, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe, Australia and Latin America, with a network of more than 80,000 restaurants worldwide, more than 30.5 million monthly visits and present in 22+ countries around the globe.

TheFork connects restaurants and diners.

Through TheFork (website and application), as well as through TripAdvisor, users can easily select a restaurant according to preference criteria (such as the localisation, type of cuisine, restaurant type and average price), consult user reviews, check real-time availability and instantly book online.

From the restaurants’ side, TheFork provides them with a software solution, TheFork Manager, which enables restaurants to optimize reservations management, streamline operations and ultimately improve service and revenues.

TheFork team aims to inspire and enable people to confidently discover, experience and share food. We operate under a shared set of values that define how we do business and how we interact with our colleagues, our partners, our customers and our food community. We strongly believe that building a diverse workforce of people from all walks of life helps us have a richer, more vibrant, more successful workplace.

We are looking for Account Receivable passionate about the restaurant industry to join our team based in Barcelona.

What you will do

You will primarily be responsible for the daily reconciling of payments received into the business as well as liaising with the Cash Collection and support teams within the business.

The key responsibilities for the role will include, but are not limited to:

• To ensure cash received into the business is processed quickly, accurately within agreed SLA’s.
• To ensure all telephone and email enquiries (both internal and external) are resolved satisfactorily.
• To manage the expectations of all employees through effective communication and ownership.
• To work well as part of a team, be open-minded towards the ideas and views of others and contribute to building team spirit.
• To generate ideas for improvements to processes and the overall employee experience.
• To communicate with employees in a professional and compliant manner.
• To welcome feedback provided as part of the quality assessment framework and demonstrate improvement in performance.
• To achieve individual and departmental performance targets.
• To adapt positively to change and meet the changing requirements of the work environment.
• Actively support department and company initiatives.
• Prepare and contribute towards regular performance development reviews, highlighting potential development requirements and training needs.
• To maintain a strict level of client confidentiality at all times.
• To maintain a high level of personal drive and the highest standard of accountability and professionalism at all times.

Who you are

• Office-based administration experience
• Experience of undertaking financial administration is highly desirable
• A proficiency with Microsoft Office and excel
• A proficiency in ‘Salesforce’ and ‘Netsuite’ systems is preferred
• Able to take on a high volume of tasks
• Ability to communicate clearly.
• Strong organizational and time management skills.
• Excellent attention to detail and high level of accuracy.
• Ability to work as part of a team with active and valuable contribution.
• An understanding of and adherence to all confidentiality aspects required.
• High School (or equivalent) in Maths and English at grade C or above.
• Able to work with some direction from Manager, but happy to drive day to day without supervision
• Ability to cut through issues, identify route cause, generate solutions to eliminate future occurrences

What can we Offer

• Competitive fixed salary
• Ticket Restaurant
• International working environment
• Compensation for practicing sports in any gym in Barcelona
• Interesting discount in private health insurance 
• Dining and leisure area + terrace 
• Coffee point on each floor with coffee and tea for free
• Well-being activities and benefits (massages, fresh fruit, free snacks, team building events, etc.)

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