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IT Support Technician/ NAS (Italian or Dutch speaker only) (H/F)

Plný úvazek
Puteaux
Plat: Neuvedeno
Počáteční datum: 14. června 2022
Několik dní doma

SYNOLOGY FRANCE
SYNOLOGY FRANCE

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Pozice

Popis pozice

Synology France is looking for a motivated candidate to join us as a IT Support Technician / NAS. You will work in an international environment with over 1000 Synology staff members across the globe as an ambassador for the world‘s leading mid-range NAS vendor.

Duties and responsabilities:
 Technical expertise on Synology products.
 Technical support and assistance.
 Technical training on hardware and software evolution.
You will need to provide accurate solutions, expert advice, and fully functional support to our customers via email.
 Analyze problems & help users.
 Resolve incidents.
 Assist customers in setting up their Synology systems.
 Update the incident database.
 Reproduce anomalies in the laboratory.
 Participate in trade shows and conferences as a technical expert.
Knowledge:
 Knowledge on different OS (Windows, MacOS and Linux).
 Knowledge on file transfer protocols (SMB, AFP, FTP, Rsync etc.).
 Log analysis.
 A good general knowledge about computers.
 Prior experience with a NAS (Network Attached Storage) would be a plus.


Požadavky na pozici

Requirements:
 Ability to analyze and summarize
 Ability to listen and reformulate
 Excellent communication skills (oral and written)
 Creativity and solution-oriented mindset

Qualifications:

 BTS degree (or equivalent) or higher in the field of IT.
 Experience in a similar position for at least 1 to 2 years is required.
 Fluent in English.
 French or Italian or Spanish or Dutch as native speaker level.

Additional information:
 Job type: Permanent
 Annual gross remuneration according to experience: €28-32K
 Annual bonus based on performance: up to €6K.

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