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Technical Account Manager

Plný úvazek
Plat: Neuvedeno
Žádná práce na dálku

Swan
Swan

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Pozice

Popis pozice

Reporting to our Head of Ops, you will join a team our Operations team and will work closely with the Business and Sales team.

Operations are a key pillar to Swan’s success. Their mission is to provide a flawless end-end customer experience.

This team includes our Technical Account Managers, end-user support, as well as our KYC teams. These folks are all about customer obsession and making sure Swan offers the smoothest, most elegant BaaS experience out there!

Your mission:

  • Support our clients towards the success of their onboarding, by helping them understand and use our APIs
  • Respond to functional and technical questions from customers, by questioning them - understanding their context and their needs
  • Develop a consultative and solution-based approach to answer our customers needs
  • Improve documentation and implement any idea allowing a better client onboarding
  • Effectively work cross-functionally across the organization (Product, Engineering, Compliance, Operations and Sales teams) to improve our processes and imagine new features

Požadavky na pozici

You’re a great match if:

  • Background: An engineering background centered around web technology
  • Experience: Previous experience in Pre Sales, Implementation Manager, Technical Account Manager, Technical Project Manager role would be a plus
  • Skills: Excellent communication and presentation skills: demoing products, explaining value and fielding technical, process and business-related questions
  • Ability to understand and explain technical concepts from developers to C-levels
  • Technical skills: Ideally a good knowledge of HTTP, REST and OAuth
  • Languages: Excellent working abilities in English
  • Our ideal teammate: Sociable. Skilled. Empathetic. Frank. We love to challenge each other, and we leave our egos at the door

It’s okay if you don’t tick all the boxes — don’t let imposture syndrome prevent you from applying! 🙌

About Swan

✨  Perks of being a Swanee:

  • ESOP packages available 😊
  • Flexible remote policy, ask us about it!
  • Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib.
  • We respect your lunch break. Mid-day free-time is sacred and our French office even provides a Swile card to cover your meal on work days. 🥪
  • Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax.
  • This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Be human: Be straightforward, transparent, and sincerely care. It’s all about integrity and doing the right thing.

Ambition: We’re in this for the long game. We want to transform the entire market, and be the engine for Europe’s next tech champions!

Collaboration: We believe in the power of collective intelligence. We love to challenge others’ ideas and be challenged in return. May the best ideas win.

“Move fast, don’t break things”: If we must choose between security and going fast, we choose security. We are in banking, after all.

Make everything simple: Simplicity.


Proces náboru

  • A 30-min video call with Amélie, our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions
  • A case study + 45-min interview Thomas, our Head of Operations
  • Meet the team : Pierre, Technical Account Manager at Swan
  • An interview with Nicolas, our COO

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