Mission

Responsible for handling customer operations through customer lifecycle and handling our banking operations to ensure outstanding operational performance, limiting fraud risks and banking compliance.

Banking operations & fraud management

Accountable for:

• Legal watch (international payment & other regulations likely to impact our activity)
• Managing customer funding operations (fund allocation, chasing transfer…)
• Account closing (redemption, reimbursement…)
• Monitoring customers balance (negative balances, cards balances, shortfalls…) and managing regularisations
• Handling cards operations (replacement, shipping, orders…)
• Handling transfers operations (Direct Debit mandates, transfer management…)
• Monitoring and managing frauds (chargeback management, transfer manual management etc…)
• Handling B2B banking operations (annual audit requests…)
• Helping on several long terms projects (Cards insurances, Cards delivery system, Tool implementation, Processes optimization,..)
• Client support (banking related questions)

Outcomes/Metrics:

• No negative balance
• Time to process requests
• Risk evaluation at all time

Compliance management

Accountable for:

• Handling customer compliance operations (KYB)
• Improving all compliance related process
• Handling legal compliance or banking reportings

Outcomes / Metrics:

• Time between kyb filled and kyb approved
• Spendesk compliance with banking rules
• Increase of the kyb validated at the first try

Hard skills:

• Experience in handling operations (bonus: experience in handling banking operations in bank or fintech (back-office)
• At ease with data
• French and English oral and written communication
• Law degree (optional)

Soft skills:

• Hands-on, very execution driven
• Diligent, rigorous
• Detail oriented
• Analytical
• Process oriented
• Open minded, not reluctant to change process

The perfect match
We are looking for someone that will handle the tasks and process but have capacity to grow and work on projects. This person must have a genuine interest in data process and also, be a final year student.

Bonus, you have already made a :

• 6 months internship in operations, very hands-on, very curious
• 6 months internship in banking operations. Agile enough to change and invent process.
• 6 months internship at Lydia, Lemon Way,… fintech as operations.