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Head of Artist Care M/W

Plný úvazek
Paris
Plat: Neuvedeno
Žádná práce na dálku

SINGULART
SINGULART

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The Job 

As Head of Artist Care, you will be part of the Artist Liaison/Supply team and will work directly with Jean-Baptiste, the Head of Supply. The Artist Liaison team is in charge of recruiting, onboarding and managing high quality professional artists from all around the world. 

Today, our community of artists is composed of more than 10.000 artists from over 130 countries

Our common goal: Empower artists through digital!

Your role will consist in managing a team of 5 Agents and Artist Liaison

- 2 Artist Liaison: they are responsible for the Performance and Happiness of 1000 of our best artists. Each Account manager has a portfolio of talented artists, their goal is to increase the performance of the portfolio online on Singulart 

- 3 Agents: Our challenge today is to push further the support of our 50 very best and exclusive artists through the launch of the agency service for artists.

The Head of Artist Care will fully be responsible for the launching of this strategy with the 3 agents.

Given the fact that these 2 positions offer different challenges, the Head of Artist Care will have to adapt his/her coaching and management accordingly.

What can your team members propose to our best artists?

  • Exclusivity deal for online sales
  • Optimization of artist audience management on webmarketing channels 
  • Collaboration partnership to Nike or Perrier with an artist
  • Set up of physical exhibition space in New York for an artist
  • Making sure the global portfolio is performing well on Singulart.com
  • Your missions as head of the team will include, but will not be limited to:

  • Managing and coaching of a team of 5 agents and account managers
  • Developing our new Agency value proposition for our very best artists (eg: partnerships, fairs, collaborations etc…)
  • Setting up processes to help your team achieve their goals
  • Monitoring KPIs and proposing new ones
  • Collaborating with other departments (e.g: brand, finance, marketing) to make sure we guarantee the best level of service for our artists
  • What we are looking for:

  • Management Experience : You already have experience managing a team of Account managers 
  • Sales : You are excited by business challenges and do not take no for an answer when it comes to closing a deal !
  • Business-minded & Data driven: You can use metrics to measure success and drive desired outcomes
  • Audacious and creative: you are not afraid of uncertainty and are willing to launch bold actions to surprise our artists and collectors
  • Communication skills: You have excellent oral & written communication skills in english (any other language is a plus!) 
  • Vision and strategy: you are able to build a vision for your team and deploy actions to achieve it
  • Process:

  • HR call with a Talent Acquisition
  • Head of Artist Care business case
  • Interview with the Head of Supply
  • Interview with a Co-Founder
  • Why us?

  • Location: Our office is located in Châtelet. You will work in the heart of Paris and easily access everything.
  • Diversity: 26 nationalities among 110 people. We celebrate it all year round with specific events dedicated to all the different cultures (Chinese New Year, Italian cooking lesson,..)! 
  • And Parity: 64% of our employees are women! We also try to be more inclusive in our Tech Team by creating partnerships with 50inTech or Ada Tech School! For Women’s Rights Day, we dedicated an entire week to the subject with conferences and debates.
  • Remote Policy: We value your work life balance and therefore created an official charter. We propose 2 days remote and 3 days per week at the office. Why? Because we believe that it’s together that the magic happens but we also know that from time to time you need to be able to work without any disturbances. Concerning our Tech Team, they are fully remote!
  • Come as you are: We are not all Nirvana fans but we definitely believe that it’s through difference that we can grow so let’s start by being YOU!
  • Boost your career: In a hypergrowth environment things change so fast and everyone can propose initiatives and has the possibility of evolving rapidly. 
  • Wellbeing at Work: Your wellbeing counts! We propose a Neoness program, fresh fruits twice a week, webinars on how to handle remote working or the mental workload or even piqueniques when the sun is shining! 
  • Discover art with us: We provide different training on art throughout the year. We organize each year the visit of a specific museum : Fondation Cartier in 2019, Fondation Société Générale in 2020 and La Bourse du Commerce for 2021!
  • CSR: Let's be honest, we are still at the beginning but we created our own internal group “The Climate Crew” and organized our first Earth Day! So if this topic is important to you and would like to contribute to the strategy, join us!
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