Scope

• Local Retention & CRM actions (Newsletter, Push notifications, in app content).
• Community management and animation of social networks.
• Brand awareness / PR / Partnerships / local initiatives
• User Happiness / User support.

Role & Responsibilities

• Help the User Acquisition team to adapt the global strategy to the UK market (content and targeting).
• Grow and optimise the UK affiliate program.
• Run the local CRM actions (Email, push, marketing automation).
• Engage our users through social networks (Facebook, Instagram) & set up influencer marketing campaigns.
• Develop Shopmium brand awareness and audience through partnership and PR initiatives.
• Maximize user satisfaction by providing them with a fast and friendly support.
• Work closely with the product, retention and acquisition teams to prioritize improvements and new initiatives.
• Management of a Marketing Executive.

Other:

• Be an integral part of European teams sharing best practices & learnings.
• Establish a robust reporting process to track KPI’s and ROI.
• Understand Shopmium brand positioning and help us advance it to the next stage.
• Regular management reporting to support strategy, investment and results.
• Be in tune with industry developments - adopt a test, learn and evolve style of work.
• Reporting to the Marketing Director.

Shopmium +
• Clients include famous brands (Nestlé, Danone, L’Oréal, Andros, Lu, Procter & Gamble, Unilever…)
• Strong growth => many opportunities
• Smart and energetic team
• Delicious food to try for free :)
• Office location: Borough Market, London
• A pioneer start up!

Desired Skills & Experience:

• Prior user acquisition and / or user retention experience across web / mobile channels
• Good project management and multitasking abilities
• Analytically strong, data-driven decision mentality and comfortable using reasoning
• Results focused, strong sense of responsibility and follow-through
• Role is both strategic and hands-on, whilst some support is available at either end, you must be comfortable working across both areas. This is a hands-on manager role.
• Bachelor’s degree in business or marketing a bonus as is any professional training
• Working experience 3-5 years
• French is a plus

About You:

• Comfortable in working in a fast-paced and dynamic team environment
• Team player, enjoys working as part of a collaborative team partnering to get things done - you make our team better.
• Emerging leader, you have what it takes to take the step-up to management but perhaps haven’t had the chance yet, or maybe you’re there already but are looking for a change
• Ability to think and act fast
• Passionate about your work - brings energy, enthusiasm and a smile to work!