Customer Hero & Bras Droit

‘Happiness is a hot drink on a cold day’

About

SENSATERRA is the European marketplace offering hot beverages (tea, coffee, chocolate…) directly from independent specialists/craftsmen
🌍 Currently in France, Frenchy and Italy, our wish is to become the leading marketplace for hot beverages, whether for consumers or for hot drinks specialists
👩‍🌾 SENSATERRA’s mission is to make daily life happier by offering a wide offering of different high-quality products to consumers, from many different ethical specialists. Whether you are an expert or a beginner coffee/tea consumer, you can find your dream products thanks to our easy-to-use and interactive platform. And don’t worry, you will find the equipment adapted to your preferred coffee/tea 😊
Because we know how important a hot drink is to everybody’s routine!
SENSATERRA has been launched in January 2020, by a 4-co-founders team, including Denis Fayolle (Business Angel), Maxence Béguin, Clément Marty & Camille Rodrigue. We are now an international team of 13 people.
The website is launched the 26.02.2021 so you will join our Start-Up from the beginning and grow with us!

Our values:

💕Please find below our most important values:

• Challenges: You are fond of challenges? Objectives do not scare you and overcoming them is your mindset? You will fit Sensaterra ! Challenges motivated us and we work as a team to overcome them everyday 😊

• Curiosity: In our opinion, tolerance, open-mindedness and willingness to discover are at the core of our values. We want you to grow and keep your curiosity growing within the company. Thus, you will have the opportunity to attend diverse speeches and training and you will have a personalized follow-up.

• Trust: Trust is our keyword, whether it is within the company or with our suppliers. Working with SENSATERRA means having responsibilities from day 1 and evolving within the company (regular internal promotions)

• Team spirit: As great sportsmen/women, we believe the only way to achieve our mission and fill our objectives is by working together!

If you find yourself into this description, don’t hesitate anymore and meet us for this great adventure 😊

Job description

We are looking for a Customer Hero to develop and be fully in charge of the Customer Success department. You will join the adventure from the beginning and you will contribute to the growth of the company in Europe. You will work in a multicultural company & offices (job based in the city center of Paris).

As a Customer Hero, you will work on our three main countries (France, Germany & Italy) on the before and after sales for customers on Sensaterra, in direct contact with the Customer Success Manager & CEO:

• Customer Support : You will be in charge of the before and after sales regarding our customers or potential customers: give advice on their product researches, and guide them on the full purchasing journey. You will also help the customer on the after-sales to make sure to keep a 100% satisfaction rate on Sensaterra.
• Process optimization : you will create from scratch the Customer Support department: find the right tools, create the right process, optimize these process, create a good collaboration with other department, and manage this department at European Level.
• Right Hand of the CEO : You will work directly with one of the CEO on several tasks: customer support, product development, account management and more: gather information, find best solution and spread to other teams.

Required profile

• You are fond of challenges; you are proactive and ultra-motivated by being invested in an ambitious start-up launch and growth
• You are a POSITIVE person: there is no problem, only solution!
• You already have sales or customer support experience (or feel you can do it!)
• You enjoy human relations. You are dynamic and have the smile 😊
• You need to speak at least two of these three languages: FRENCH/GERMAN/ITALIAN
• You are good in English
• You are passionate or just very curious about the hot beverages market

Additional benefits

• Office in the center of Paris: Sentier, the ‘French Silicon Valley’
• Opportunity to become one of the1st employee of a fast-growing startup and create everything from scratch
• Opportunity to sign a full-time job at the end of the 6-month internship
• Sharing offices with 3 other companies which are mainly hiring international profiles (you will meet a lot of French speaking people!)
• Opportunity to learn from people that faced the same issues to grow their businesses in Europe
• Fully-equipped office with, of course, high-quality free hot drinks 😊
• Remuneration: 700 € / month
• 50 % Navigo (transportation pass)
• Good work life balance

How do we deal with interviews?

Discussion with the team & Maxence & Camille (co-founders) during several interviews