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Technical Support

Jiné
Paris
Plat: Neuvedeno
Plně vzdálený

Scaleway
Scaleway

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About the job 

The Excellence team is growing, and we are looking for a Technical Account Manager to improve the customer experience and personalized support.

Reporting to Aymeric MAIGNAN, you will be in direct contact with the Customer Success Manager and the Sales team, and your mission will be to ensure customer satisfaction and create loyalty.

Minimum qualifications

  • Passionate about cloud technologies
  • Excellent technical knowledge in building, deploying and maintaining cloud services
  • Significant experience using Operating Systems, Linux systems and virtualization systems
  • Solid understanding of network administration and IP management
  • Able to analyze, understand and diagnose complex technical problems
  • Very good command of English
  • Responsibilities

  • Testing Scaleway’s innovative products in order to better explain them to our customers,
  • Developing your technical expertise on complex use cases alongside product teams,
  • Putting forward solutions and participating in the improvement of technical diagnostics by closely following changes and innovations in the cloud sector.
  • This position can be based in our offices either in Paris or in Lille, partial remote is possible 

    We treat every candidate equally in our recruitment process. Even if you don't meet 100% of the job’s requirements, we encourage you to apply and tell us why you would be a good fit!

    Questions about this job? Nathalie Tourbay, our Recruitment Team Lead, would be happy to answer your questions.

    👉Scaleway is a #singular place and we’re looking for #singular people. If you like what you see here and you’ve got a story to tell, we’d love to hear from you.

    About Scaleway

    Scaleway is one of the fastest growing infrastructure companies in the world building next generation cloud services. We offer a full spectrum of services such as public cloud services, private infrastructures and colocation and dedicated servers. We are present in 160 countries, with more than 350 employees representing 18 nationalities.

    We are committed to creating a diverse environment. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, marital status, citizenship, disability, age, or veteran status.

    Find out more about working with us on Scaleway’s Career Page.

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