Customer Excellence Specialist
Scaleway

Scaleway

Customer Excellence Specialist

Společnost

Scaleway

Scaleway

  • IT / Digital, SaaS / Cloud Services
  • Od 250 do 2000 zaměstnanců

Nabídka

Customer Excellence Specialist

Who are they?

Founded in 1999, Scaleway helps developers and businesses to build, deploy and scale applications to any infrastructure. Located in Paris, Lille, Amsterdam & Warsaw, Scaleway’s complete cloud ecosystem is used by 25,000+ businesses, including European startups, who choose Scaleway for its multi-AZ redundancy, smooth developer experience, carbon-neutral data centers & native tools for managing multi-cloud architectures.

With fully managed offerings for bare metal, containerization & serverless architectures, Scaleway brings choice to the world of cloud computing, offering customers the ability to choose where their customer’s data resides, to choose what architecture works best for their business, and to choose a more responsible way to scale. Scaleway is the cloud of choice.

As a global corporate citizen, they assess their impact, set ambitious goals and communicate transparently about the results.

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Job description

About the job

As a Customer Excellence Specialist, you will be the first person our clients speak to, and will need to demonstrate technical and interpersonal skills to understand and respond to their questions.

Minimum qualifications

  • Passionate about cloud technologies
  • Driven by providing excellent customer experience
  • Excellent technical knowledge in building, deploying and maintaining cloud services
  • Experience using Operating Systems, Linux systems and virtualization systems
  • Solid understanding of network administration and IP management
  • Analyze, understand and diagnose complex technical problems
  • Very good command of English AND French
  • Responsibilities

  • Listen to and analyze problems faced by customers (business and personal use) to find the best solutions
  • Test Scaleway’s innovative products in order to better explain them to our customers
  • Develop your technical expertise on complex use cases alongside product teams
  • Put forward solutions and participate in the improvement of technical diagnostics by closely following changes and innovations in the cloud sector
  • Give clients an excellent customer experience by guiding and advising them, and be proactive in searching for the best solution to meet their needs
  • Focus on our customer commitments, you will be an ambassador of the Scaleway brand
  • This position can be based in our offices either in Paris or Lille (France), partial remote is possible 

    Salary Range

    28 760 + 6,000 variable EUR per year 

    We treat every candidate equally in our recruitment process. Even if you don't meet 100% of the job’s requirements, we encourage you to apply and tell us why you would be a good fit!

    Questions about this job? Nathalie Tourbay, our Recruitment Team Lead, would be happy to answer your questions.

    👉Scaleway is a #singular place and we’re looking for #singular people. If you like what you see here and you’ve got a story to tell, we’d love to hear from you.

    About Scaleway

    Founded in 1999, Scaleway, the cloud of choice, helps developers and businesses to build, deploy and scale applications to any infrastructure.

    Located in Paris, Amsterdam and Warsaw, Scaleway’s complete cloud ecosystem is used by 25,000+ businesses, including European startups, who choose Scaleway for its multi-AZ redundancy, smooth developer experience, carbon-neutral data centers and native tools for managing multi-cloud architectures. 

    With fully managed offerings for bare metal, containerization and serverless architectures, Scaleway brings choice to the world of cloud computing, offering customers the ability to choose where their customer’s data resides, to choose what architecture works best for their business, and to choose a more responsible way to scale.

    We are committed to creating a diverse environment. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, marital status, citizenship, disability, age, or veteran status.

    Find out more about working with us on Scaleway’s Career Page.

    Scaleway

    Scaleway

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