Customer Success Manager
Rise Up

Rise Up

Customer Success Manager

Společnost

Rise Up

Rise Up

  • EdTech
  • Od 50 do 250 zaměstnanců

Nabídka

Customer Success Manager

Tato pozice byla obsazena!

Who are they?

Rise Up propose une solution logicielle de formation professionnelle qui délivre une expérience d’apprentissage personnalisée pour toutes les parties prenantes : formateurs, administrateurs et apprenants. Pionnier du Blended Learning et fondée en 2014 par deux frères qui ont perçu une grande opportunité et qui ont agi rapidement pour la saisir, Rise Up est aujourd’hui en pleine croissance européenne. La société compte plus de 100 collaborateurs, sert plus d’1 million d’apprenants actifs dans 73 pays en 22 langues. Rise Up est le partenaire de plus de 500 clients, dont Axa, Schneider Electric, Domino’s, NHS, Red Driving School, UGW, SIKA et SettleMint.

Notre objectif / raison d’être ? Own Today puisque Rise Up donne à chacun les clés pour s’approprier le présent, chaque jour. L’entreprise aide les organisations à rester up-to-skill en temps réel. Alimentée par la technologie, conçue pour les collaborateurs et centrée sur la performance, la méthodologie LearningOpsTM favorise la transformation organisationnelle et permet de délivrer la formation à la vitesse du business.

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Job description

As part of its expansion, Rise Up is looking for a Customer Success Manager to ensure the follow-up of the services provided to our customers. As a member of our Customer Success Team, you will manage the deployment of our solution to our customers, made up of training organizations and enterprises. You will be responsible for the operational follow-up of the project and will ensure that our contractual commitments are respected. What is expected in this role : 

* Participate in pre-sales meetings to manage client expectations and timeline* Follow your customers in the deployment phase (carry out product training, help the customer in the configuration, be the interface between the customer and our technical project managers)* Ensure the satisfaction and use of the platform by your customers portfolio* Be the customer's ambassador within Rise Up    * Ensure proper reporting of customer KPIs in Planhat, our customer success platform* Know how to manage and respond to crisis situations while maintaining customer satisfaction* Stay up to date with news and developments related to the Rise Up platform 

Preferred experience

You are based in France. You will report to the Head of Delivery France who will help you to develop in-depth product knowledge. 

Required Skills & Experience :* You have a bachelor’s degree or more* You have 4 years of experience in project management / customer relations / customer success* Excellent communication and presentation skills required* Ability to manage several projects simultaneously involving different stakeholders* You are fluent in French and in English.

Rise Up

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