Rakuten was founded in 1997 and is the world’s first successful merchant-focused e-commerce marketplace. Rakuten now encompasses over 70 businesses worldwide spanning e-commerce, digital content, communications and fintech that reach more than 1 billion members around the globe. You may have seen our logo as sponsors, on the jerseys of The Golden State Warriors who won the 2017 NBA Championship or FC Barcelona.

Rakuten Advertising is the marketing and advertising arm of Rakuten, focussed on helping the world’s leading brands find new customers and maximise the returns from their advertising budgets.

KEY RESPONSIBILITIES

Client management

Managing a portfolio of clients

Establish and maintain regular and appropriate communication with the key contact(s) for the client through meetings, emails, calls and support tickets

Ramp up new clients quickly and efficiently - meet requirements and set clear expectations

Ensure that clients are managed profitably - give strategic advice to support their growth plans

Grow revenue from existing client relationships - understand client needs/requirements in order to contact with appropriate product/services information

Retain existing clients and manage dispute resolution

Work with dedicated Manager to manage overall client experience

Perform delivery of client strategy in regular Account Review face-to-face presentations

Learning, understanding and advising clients on how to use our technology

Administrative

Regularly review contracts to understand contracts and billing mechanisms

Troubleshoot client’s technical issues, and file support tech tickets on their behalf if needed

Owning revenue and forecasting for own client portfolio

Maintain documentation of client performance and activities in internal systems

Collaboration

Work closely with UK/US/AUS/EU internal counterparts to lead affiliate initiatives across territories

Work closely with publisher services to identify partnership opportunities to grow our business

Working closely with Analytics’ team to help interpret data and build more effective strategies

Work with other channel counterparts to provide full Rakuten Marketing experience to clients

Plan communication activities for your account’s campaigns, alongside MarCom team

Developing, maintaining, and extending relationships internally and externally

Taking on 1-3 internal projects per year

MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical

3+ years of digital marketing experience including client service (agency, client or consulting)

BA degree in a Marketing field preferred

Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint

Experience in strong client relationships, reinforced by building trust, advising and upselling

Good project management skills

Web literate (tracking analytics and methods)

Personal effectiveness

Highly organised, self-motivated, good time-management, able to prioritise

Think creatively, has a problem-solving approach and uses professional judgment

Proactive - continually looking for ways to grow and improve within own role

Work well under pressure and to tight deadlines

Inquisitive approach to continuously learning on the job

Communication

Strong customer services skills: Negotiation, diplomacy, able to translate client requirements

into technical specifications

Excellent written and verbal communication

Confident interpersonal skills

Results focus

Detail-orientated

Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.

Proof that you can set and surpass KPI targets

Teamwork

Reliable and able to work independently on targets

A real team player that is able to integrate and work closely with an enthusiastic team

Understanding of business

Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing

Great technology is important, but at the end of the day it’s our people that make our company great. We attract, develop and retain the best talent at every level. And we invest in their progress.

For us, diversity isn’t just something that’s nice to have, it’s essential to our success. Different perspectives bring strength to every team. New voices are welcome. Come grow with us. We promise this: we make talent decisions with speed, honesty and respect. Great things happen when talent and opportunity meet.

There is a 3-step process for this role which may include a brief, which should be presented at the second interview.