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Customer Success Manager

Plný úvazek
Paris
Plat: Neuvedeno
Počáteční datum: 28. února 2021
Několik dní doma
zkušenosti: > 6 měsíců
Vzdělání: Magisterský stupeň vzdělání

Powell Software
Powell Software

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Powell Software is recruiting a Customer Success Manager

Powell Software is a fast-growing startup offering a breakthrough technology to design and manage Intranet Portals and Enterprise Digital Workplaces. To support its exponential growth, Powell Software is recruiting a customer success intern who will partner with Sales and R&D team in order to help our customers make the most out of Powell!

The ideal candidate would have a strong interest in both business and technology, and must be comfortable in a customer-facing position. You will be the customer’s trusted advisor and subject matter expert for everything Powell-related, and should be comfortable with discussing product capabilities and communicating the customer’s voice internally.


Požadavky na pozici

What you will do:
• Actively manage a high volume portfolio of mid-market and growing companies and be responsible for all associated renewal, upsell, and retention goals
• Monitor adoption and usage and proactively engage to pursue growth opportunities or mitigate risk
• Design and run 1 to many campaigns to drive adoption
• Improve existing processes and strategy for customer engagement and customer success utilizing our platform and data analytics
• Provide technical guidance to customers and partners around best practices on our products’ suite
• Nurture the relationship with the customer through ongoing communication and periodic meetings
• Act as customer advocate internally while effectively collaborating with internal teams including Product, support, engineering, sales and finance

What you are and what makes you qualified:
• Bachelor degree in Computer Science or equivalent
• Technical background environment including hands-on coding experience
• A high degree of curiosity and a willingness to stretch, learn, develop, and (at times) be uncomfortable
• Outstanding organizational/time management skills with ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solver
• Strong individual contributor who drives results, and can work independently and as part of a collaborative team
• Enjoys working closely with customers to ensure complete satisfaction
• French fluent, English mandatory, other languages are welcome
• A first experience as a Customer Success Manager or equivalent in a SaaS company, managing a volume of accounts would be appreciated

Location: Viroflay but mostly Remote

If you are interested in working in a fast-moving environment and with an international and passionate team, reach out to us right away!


Proces náboru

3 interviews: HR, Custommer success team, Management

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