Reporting to the Customer Operations Manager, you join the Customer Operations team for a 6 months internship.

You’ll support day‑to‑day customer operations, protect our service levels, and help improve our processes, tools, and knowledge base.

• Run daily customer support operations (email, chat) via Intercom: triage, prioritization, SLA awareness, and response quality.

• Support and enable the Support team (organize meetings with the team; review answers from our Customer Care team to ensure excellent CSAT).

• Maintain macros/templates and keep the Help Center up to date to reduce contact volume.

• Help the Customer Operations Manager track core KPIs (CSAT, backlog, contact drivers).

• Assist with refunds/returns/exchanges in Shopify following our playbooks and applicable regulations.

• Escalate issues to the right teams when needed and follow through to resolution.

• Be curious about and experiment with new AI tools to boost quality and efficiency (we use dust.tt internally); document learnings and standard operating procedures (SOPs).

• Tooling/logistics context: Intercom, Shopify, Orderdesk (dispatch), 3PL environments (third‑party logistics providers bridging merchants and end customers).

• 💼 Experience: A first experience in Customer Care/Operations/Support with a strong appetite for learning is a plus

• ✍️ Communication: outstanding writing in FR/EN, clear communication, strong customer empathy.

• 📊 Data: data‑driven mindset (KPIs, tags/reports in Intercom).

• 🧭 Execution: strong organization and prioritization in a fast‑paced environment.

• 🤖 AI mindset: curiosity for new AI tools and willingness to pilot them (dust.tt).

• 💬 Collaboration tools: experience with Slack, Discord, or Microsoft Teams.

• 💪 Comfort with women’s health topics (pelvic floor, vagina, childbirth, female intimacy).

• ➕ Nice to have: basic Shopify knowledge; exposure to 3PL (third‑party logistics providers bridging merchants and end customers).

• 🇬🇧 Professional English (written and spoken).

• Quick interview (fit & scope).

• Short operational case study.

• Final interview with stakeholders.

• References (if needed) and accelerated onboarding.