We are papernest
Our ambition? To be the one and only platform to manage all the subscriptions with one single click.
Since our launch in 2015 we haven’t stopped growing: we are now 1000 employees, 1M customers, we work in 5 European markets and we have offices in Paris, Reims, Barcelona and Warsaw. We have doubled in size each year and we are determined to keep moving forward! In fact new markets are being launched as we speak !
We are proud to be part of the top 120 French tech startups for the third year in a row and we are convinced that all great success comes first and foremost from a great team. Here you can see more about our people!
To face the next challenges, we are looking for an IT support technician!
Your missions 🚀
As an IT support technician, you will join our tech team and work directly with our Head of Information Technology & Security at the papernest offices in Barcelona.
You will be required to:
Support of our end-users IT needsSetup, maintenance and repair of workstation hardware and softwareSystems and network monitoringIssue and request escalationIT equipment inventoryingIT documentationYour profile 👌
Strong English language proficiency, equivalent to a CEFR C1Associate's degree in a field related to IT or equivalent experienceAt least two years of experience as an IT support technician doing:End-user support through ticketingWorkstation hardware and software setup, maintenance and repairTroubleshooting for software, hardware and layer 1 and 2 network issuesIT inventory managementIT documentationEnd-user guides and trainingFundamental systems administration knowledge of:Microsoft AD DSCloud computingPowerShellSSOMDMFundamental network administration knowledge of:The TCP/IP model (specially layers 1, 2 and 3)DHCPDNSVLANVOIPSSL and IPSEC VPNFundamental IT security knowledge of:ISO27KFirewall policies and rulesNetwork and system access control best practicesFundamental ITIL knowledge of:IT documentationIT best practices
What we offer 🎁
💸 Attractive remuneration :Competitive remunerationStock options (BSPCE)24 days of paid holiday per yearSanitas health insurance covered at 50% by papernest after 6 months of seniorityA paid referral program💼 Great working conditionsIncredible offices in Barcelona, in the heart of 22@ (1500 m2 of landscaped terraces, showers, areas dedicated to catering and rest, Zen garden, games area, etc.) 5 minutes from Poblenou beach! 🏖️Remote work possible 1 day a week (including Monday and Friday)Free coffee and tea!Snacks and other treats available for freeChoose between Mac and PC, we take care of the rest 💻Paperparty every month to relax too 🎉Free breakfast every Tuesday 😋💪 Great professional challengesBrilliant colleaguesAmbitious development prospects / internal mobilityCareer development pathAn international environmentRecurrent team trainingsRegular events and team buildingA paid referral program
Your manager 😎
Your manager will be Pol, our Head of Information Technology & Security.
After 7 years working in different companies in roles ranging from networking and systems engineering and administration to IT consulting and management, he decided to join papernest for his next professional chapter. What best defines Pol as a professional is his commitment, diligence and resourcefulness. On a Sunday you can find him hiking somewhere remote, reading about the tech world or studying something new.
Selection process 🤞
An initial call with Clara, from the recruitment teamA 1hr meeting with Pol Vazquez, Head of Information Technology & Security
A short technical testIf this is your challenge, don't miss it!
We look forward to meeting you, no matter your gender, race, age, religion, disability, or sexual orientation. Our selection processes and workplace are inclusive and adapted for everyone, diversity is an asset in our teams!
