Customer Success Manager - 2501W03
Owkin

Owkin

Customer Success Manager - 2501W03

  • Plný úvazek 
  • Paris
  • Magisterský stupeň vzdělání

Společnost

Owkin

Owkin

  • Artificial Intelligence / Machine Learning, Big Data, Zdraví
  • Od 50 do 250 zaměstnanců

Nabídka

Customer Success Manager - 2501W03

  • Plný úvazek 
  • Paris
  • Magisterský stupeň vzdělání

Who are they?

Owkin exists to find the right treatment for every patient. Our focus is to use artificial intelligence to discover and develop better treatments for unmet medical needs, starting with the fight against cancer.

In November, Owkin became a ‘unicorn’ - a startup worth more than $1 billion - through a $180 million investment from pharmaceutical company Sanofi. As a result, we are now looking for the brightest and best to help us to go even further in achieving our mission.

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Job description

About the role
As Customer Success Manager you will be instrumental to ensuring successful adoption and use of Owkin’s world-class AI platform to accelerate the discovery of new treatments and new drugs. You will act as the preferred point of contact for customers, addressing all concerns ranging from bug fixes to requests for new product features, with the goal of maintaining high standards of customer satisfaction.

The Customer Success Manager will report to the SVP of Data Infrastructure and Operations as part of Owkins’s fast-paced, dynamic Data Platform team and will interact with technical teams as well as internal and external customers.

This is a permanent full-time position.

In particular, you will:

  • Manage customer requests across multiple channels, liaising with engineering, product, and infrastructure teams to resolve issues and respond to requests for solution enhancements
  • Maintain a backlog of issues (prioritization, reporting), monitoring ongoing operations and identifying the levers to achieve objectives
  • Oversee processes to ensure a smooth flow of information between different teams, leading process improvement efforts where necessary to streamline operations
  • Develop positive relationships with internal and external customers. facilitate effective communications and information sharing to achieve high level of customer support
  • Participate in strategic planning related to product development, identifying opportunities to enhance product offerings for customers
  • Maintain documentation to enable customer use of platform

Position may be based in our Paris or Nantes offices / with an option to be fully remote.

Benefits:

  • Competitive salary and benefits package;
  • Opportunity to work with an international team with high technical and scientific backgrounds;
  • Friendly and informal working environment;
  • Flexible work organization and access to remote work;
  • Beautiful and well positioned offices in Paris (Petites Ecuries), London (Holborn), Nantes (historic Center), Basel, Boston (Cambridge) and NYC (Union Square) with numerous and various team activities and events.

Preferred experience

About you

Required qualifications / experience:

  • Mandatory: BS/MS in Health Informatics, software engineering, computer science or an associated field
  • A minimum of 1 year experience in customer-facing role
  • Strong relationship building skills with a customer-oriented mindset
  • Learns quickly and is passionate about Biotech and AI;
  • Determined and knows how to get things done efficiently;
  • Prioritizes and is able to juggle multiple work streams;
  • Python : 1+ year experience
  • Communicates effectively in written and oral English;
  • Is numeric and tech-savvy;
  • Is a creative thinker
  • Ability to demonstrate attention to detail and synthesis of information

This role requires 10-15% travel within Europe and in-frequent travel to USA (2-3 times a year max)

Preferred qualifications:

  • Experience in Agile development methodologies, ability to work with development teams organized in Agile mode
  • Knowledge of healthcare Information System and principles softwares
  • Experience in deployment & operations or AI systems o Kubernetes ecosystem

Recruitment process

Please attach a cover letter and a CV.

Owkin is an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, sex, gender,
sexual orientation, age, color, religion, national origin, protected veteran
status or on the basis of disability.

Owkin is a great place to work. Unfortunately, being a coveted workplace
means we are vulnerable to recruitment phishing scams. We urge all job
seekers and candidates to be wary of potential scams. Most of these have
individuals posing as representatives of prominent companies, including
Owkin, with the aim of obtaining personal, sensitive, or financial
information from applicants. These scams prey upon an individual’s desire to
obtain a job and can sometimes “feel” like a genuine recruitment process.
Some red flags are identified below. Should you encounter a recruitment
process that claims to be for Owkin but is not consistent with the below,
please do not provide any personal or financial information:

  • Legitimate Owkin recruitment processes include communication with
    candidates through recognized professional networks, such as LinkedIn.
    However, further communication is always through an official Owkin email
    address (from the @owkin.com domain), over the phone or though Recruitment
    platforms (WelcomeKit, talent.io, hidden.market, Fifty Talent or Hiresweet);
  • Legitimate Owkin recruiters will not solicit personal data from candidates
    during the application phase including, but not limited to, date of birth,
    social security numbers, or bank account information;
  • Legitimate Owkin interviews may be conducted over the phone, in person, or
    via an approved enterprise videoconferencing service (such as Google Meets
    or Highfive). They will never occur via Signal, Telegram or Messenger
  • Legitimate Owkin offers of employment are based on merit and only extended
    once a candidate has interviewed with members of the hiring team. Offers
    will be extended both verbally and in written format. Owkin may request some
    personal information to initiate the hiring process, but this will be
    through protected means.

If you think that you have been a victim of fraud,
Check the identity of recruiters on LinkedIn and the website
https://owkin.com/team/
Check the existence of the position on our website
https://owkin.welcomekit.co/
Notify Owkin’s recruitment unit at this address hiring@owkin.com
contact the following authorities:
[FR] https://www.internet-signalement.gouv.fr/
[UK] https://www.actionfraud.police.uk/reporting-fraud-and-cyber-crime
[US] https://www.ftccomplaintassistant.gov/#crnt&panel1-1

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