Tato pozice již není k dispozici.

Customer Journey Manager

Plný úvazek
New York
Plat: Neuvedeno
Počáteční datum: 01. ledna 2022
Žádná práce na dálku
zkušenosti: > 2 roky

Multis
Multis

Máte zájem o tuto nabídku?

jobs.faq.title

Pozice

Popis pozice

⛳ Responsibilities

  • Handle the company communication with our users and customers (newsletter, product launches/updates, support)
  • Proactively manage and nurture customer adoption, retention and guide our users to their defined outcomes of success
  • Contribute to building a self-served product with best-in-class activation/engagement rates
  • Be the voice of the customer and advocate on their behalf to drive product development
  • Help build trust and ensure a white-glove approach in a space where support is inexistant
  • Upsell debit cards and accounts to existing users and then onboard enterprise-grade ones (if that’s the direction we’re taking)
  • Hiring date: asap to start in Q1 22 and contribute to turning the product into full self-serve

Požadavky na pozici

🏅 Requirements

  • You have 2+ years of experience in customer success in a high-growth, B2B startup environment.
  • You have prior experience with self-served SaaS BtB products
  • You have prior experience building a high-performing customer success funnel
  • You have prior experience scaling a customer success team (1 junior to be hired in 2022)
  • You like people. Managing customer relationships can be tricky, especially when things aren’t going as planned. We’re looking for someone who can de-escalate situations and put themselves in our customer’s shoes.
  • You have outstanding written and verbal communication skills
  • You’re highly organized and have data-driven project management skills

🌟 Nice to have

  • Prior crypto/fintech experience
  • Prior crypto/fintech experience
  • Experience implementing customer journey programs using Intercom, Hubspot or other campaign management software

🎁 Benefits

  • 25 paid vacation days a year
  • Unique access to the YCombinator and eFounders network
  • Challenging work experience building next-gen banking with a frontier tech
  • Fast-learning environment, entrepreneurial and strong team spirit
  • Tools of your choosing
  • Stock options
  • US-based - completely remote - East cost (especially NYC) is preffered
  • Regular offsites in France (in Paris and outside)

Chcete se dozvědět více?