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German Customer Service

Plný úvazek
Paris
Plat: Neuvedeno
Žádná práce na dálku

Kipli
Kipli

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Pozice

Popis pozice

In order to develop its brand image and share its values, Kipli is looking to recruit a German Customer Service to support the 5 people in the Operations and Customer Service department.

German Customer Service:

  • Everyday Customer Service: answer emails, chats, calls, Social network messages by interacting with possible new clients and prospects

  • Optimization and Improvement of Customer Service: build answer templates (for emails, chats, Social netwrok messages) in order to improve and speed up German Customer Service. Check for new solutions, give suggestions in order to improve Customer experience.

  • Being the voice of the customer: reporting customer needs, transmitting the customer culture and vision to the team, participating in the optimisation of the site and in the development of new products.

You will be part of a close-knit and experienced team that will take the time to help you develop your skills on various subjects.


Požadavky na pozici

You have a great sense of humour and optimism and you smile when you talk!

You are able to quickly identify the source of a problem. You have a good sense of logic and are comfortable with computer and web tools. You are empathetic, able to explain concepts and persuasive. You want to take in charge real and important tasks. You are curious, proactive and autonomous. You have an analytical mind based on concrete data.

If you recognize yourself in this portrait, come and share your enthusiasm and grow on a personal and professional base in a young, dynamic and sustainable “start-up” environment where good humour is shared by the whole team!

Languages:

German (mother tongue)

French (fluent)
Very good in writing
Good in speaking

English
Very good in writing
Good in speaking

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