JOW

JOW

Support Associate, US

  • Částečný úvazek 
  • Počáteční datum:  
  • Možnost pracovat plně z domova
  • > 2 roky

Společnost

JOW

JOW

    Nabídka

    Support Associate, US

    • Částečný úvazek 
    • Počáteční datum:  
    • Možnost pracovat plně z domova
    • > 2 roky

    About

    At Jow, we’re reinventing the way people meal plan and shop for groceries. Since our launch in 2017, we’ve grown extremely fast in France and now, we are launching in the US. We are backed by a team of world-class investors, such as those behind Twitter, Facebook, and Deliveroo.

    To help us succeed in this mission, we are seeking a support associate to join our growing US marketing team. As our first US-based Support Associate, you will have a chance to join this company early, be the voice of the customer, and help shape Jow’s global success. Do you love looking for win-win solutions? Can you deliver great customer service that delights real people? Do you work well with different teams? Then we’d love to chat!

    At Jow, we move fast and thrive on our team members having autonomy and the ability to re-prioritize on the fly in order to make progress every day. We encourage our team to take initiative and think creatively when dealing with challenges and tight deadlines.

    Job description

    What you’ll do:

    • Be a strong extension of the Jow brand by responding to customer queries in a timely and accurate way, via email and chat, and helping customers remedy any issues
    • Be the voice of the Jow customer by bubbling up feedback and feature requests to Tech, Sales, and Marketing teams
    • Analyze and report product bugs (for example, by testing different scenarios or impersonating users)
    • Update our ingredients, measurements, or recipe instructions in Jow’s internal backend system to solve current and future customer complains
    • Monitor customer complaints on social media and reach out to provide assistance
    • Educate customers about new product features
    • Follow up with customers to ensure their technical issues are resolved
    • Assist in training junior Support Associates

    Preferred experience

    Desired background:

    • You have 2+ years of experience of solving customer problems through digital mediums
    • You are an excellent communicator who’s able to earn our customers’ trust
    • You are patient and willing to take the time to solve tough cases
    • You have some understanding of how CRM systems work
    • You are creative, adaptable and have the ability to work collaboratively with a team
    • You are a motivated self-starter with high attention to detail
    • You have an eagerness to learn, grow, and incorporate feedback
    • You are passionate about all things food and eating!

    Recruitment process

    Interview with Product Marketing
    Interview with Global Marketing Director
    Panel Interview with a few members of the HQ Support team

    Meet the team

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    Questions and answers about the offer
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