What you’ll do:

• Be a strong extension of the Jow brand by responding to customer queries in a timely and accurate way, via email and chat, and helping customers remedy any issues
• Be the voice of the Jow customer by bubbling up feedback and feature requests to Tech, Sales, and Marketing teams
• Analyze and report product bugs (for example, by testing different scenarios or impersonating users)
• Update our ingredients, measurements, or recipe instructions in Jow’s internal backend system to solve current and future customer complains
• Monitor customer complaints on social media and reach out to provide assistance
• Educate customers about new product features
• Follow up with customers to ensure their technical issues are resolved
• Assist in training junior Support Associates

Desired background:

• You have 2+ years of experience of solving customer problems through digital mediums
• You are an excellent communicator who’s able to earn our customers’ trust
• You are patient and willing to take the time to solve tough cases
• You have some understanding of how CRM systems work
• You are creative, adaptable and have the ability to work collaboratively with a team
• You are a motivated self-starter with high attention to detail
• You have an eagerness to learn, grow, and incorporate feedback
• You are passionate about all things food and eating!

Interview with Product Marketing
Interview with Global Marketing Director
Panel Interview with a few members of the HQ Support team