Johnson & Johnson

Johnson & Johnson

Customer Service Specialist with Spanish

  • Plný úvazek 
  • Praha 5
  • < 6 měsíců

Nabídka

Customer Service Specialist with Spanish

  • Plný úvazek 
  • Praha 5
  • < 6 měsíců

Tato pozice byla obsazena!

About

Společnost J&J založili koncem 19. století tři bratři Johnsonovi. V roce 1886 tak vznikla v budově bývalé továrny na tapety v New Jersey malá rodinná firma se čtrnácti zaměstnanci a velkou vizí zlepšit zdravotní péči na všech úrovních. Ta žene společnost J&J kupředu i dnes, o víc než 120 let později. Za tu dobu se z malé firmy začínající sestavením první lékárničky nebo vývojem první zubní pasty stal lídr v oblasti zdravotní péče, jehož produkty denně ovlivňují kvalitu životů více než miliardy lidí po celém světě. S pomocí nejnovějších vědeckých poznatků J&J usiluje o kvalitnější život každého svého zákazníka a pacienta. Všechny zaměstnance společnosti Johnson & Johnson spojuje společné poslání: pomáhat lidem po celém světě žít delší, zdravější a šťastnější život.

Job description

Our Customer & Logistics Services department is targeting all Spanish speakers with previous Customer Care experience who will be responsible for providing direct support to customers and facilitating transactional activities. The Customer Service Specialist serves as a key point of contact for internal Johnson & Johnson functions and external parties to engage the Customer & Logistics Service and Customer Service organization.

YOUR responsibilities & YOUR impact:

  • Validating orders
  • Processing customer sales orders, free goods, rush orders, and samples
  • Responding to customer inquiries for new and existing orders
  • Customer complaint management
  • Management of customer’s requests in CRM (Customer Relationship Management)
  • Entering/processing credit memos/returns

This is what awaits YOU at J&J:

  • A challenging and interesting job in one of the biggest global healthcare companies
  • Extensive long-term opportunities for personal and professional development
  • Healthy and active work environment
  • Competitive salary based on experience and comprehensive benefits package:
  • 5 weeks of vacation, home office, flexible working hours, sick days
  • Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card
  • Contribution for: Prague public transportation, language study, illness leave, pension contribution,
  • Refreshment in the workplace, company gym, free sports activities, corporate events

The benefits are regulated by internal policy which contains the full details regarding the entitlement and conditions for the benefits.

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

That is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!

Preferred experience

We would love to hear from YOU, if you have:

  • Native/Fluent level of Spanish: You will be mostly communicating with native professionals
  • Fluent level of English: You will interact with different departments within our organization
  • Previous experience from Customer Service for minimum approx. 1 year
  • Accuracy and attention to detail: You will be responsible for managing precise order details
  • Advanced communication skills: On daily basis you will communicate with our customers over the phone as well as via email
  • PC skills: previous experience with Microsoft Outlook, Word and Excel
  • SAP knowledge is considered as a plus
Questions and answers about the offer
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