What will you do:

• you will be in daily contact with the network of external collaborators - Mystery Shoppers, who carry out various mystery shopping activities (personal visits, calls, online tasks…);
• you will be assigning them tasks (sometimes in remote locations) and keeping an eye on the running projects, including the schedules and deadlines;
• you will be answering shopper´s questions, not only related to the projects;
• you will be supporting the GSC Italian team with a variety of the tasks;
• you will support the expansion of the Mystery Shoppers network within the country.

What do we offer:

• flexible work in the range of 15 - 20 hours per week, it is necessary to work at least 3-4 hours every day from the office, after the training, we offer the possibility to occasionally work from home;
• working in the biggest market research agency in the Czech Republic, in a dynamic and international environment;
• possibility to be part of interesting projects for both local and international clients;
• active usage of foreign languages;
• participation on big local and international projects for key market players (finance, telco, automotive sector…) and opportunity to help them in developing the best customer experience;
• cooperation on developing a new area of international business and moving local experience to the global context;
• modern offices in Prague city centre (Slovanský dům);
• the possibility of professional and personal development even for graduate.

What we expect:

• candidate already based in the Czech Republic (Prague);
• excellent knowledge of English and Italian, both written and spoken (you will be in daily touch with people from the UK or Italy);
• experienced user of MS Office – mainly Excel;
• personal commitment, drive, good interpersonal and communication skills;
• enthusiasm for new experiences and responsibilities;
• call centre experience or customer support will be to your advantage;
• possible start - January 2021.