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Account Manager (English native)

Plný úvazek
Paris
Plat: Neuvedeno
Žádná práce na dálku
zkušenosti: > 3 roky
Vzdělání: Magisterský stupeň vzdělání

GitGuardian
GitGuardian

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Popis pozice

We are looking for a passionate Technical Account Manager to be a part of GitGuardian’s journey, that protects the open source community against hackers and makes it a robust, scalable and globally trusted product!
Our tech team built a set of tools that scan GitHub public activity and git private repositories.

As a Technical Account Manager, your main high level objectives are :

  • Retention
  • Upsell / Cross-sell

What makes our Technical Customer Success Manager position unique?

  • We sell two complementary products, which means we have interesting cross-selling opportunities and rich, diverse conversations with our customers.
  • Our interlocutors are very technical (personas involved: AppSec / DevOps / Red Team / Threat Response / CISOs), hence the « Technical » requirement in the job title!
  • You would be the first CSM joining the company, with a large customer base on board and the opportunity to lay off strong foundations and structure a department.
  • We sell mostly large enterprise deals. Our customers are both demanding and have complex, exciting challenges to solve.
  • 95% of our customers are American!
  • You would work closely alongside an established team of Account Executives and Sales Engineers (currently this team is doing the Customer Success / Account Management job).
  • We have a strong data-driven culture in the company. We collect tons of data and take decisions based on signals we can identify from our data.
  • The Cyber / DevSecOps industry is really hot at the moment (large budgets / investments unlocked)!

Key responsibilities:

  • You identify the shortest path to value for each customer so that they can get return on investment as soon as possible.
  • You make sure customers are consistently using the product and leveraging its features correctly in order to achieve their desired outcomes.
  • You promote product features and enhancements, facilitate periodic demos and training as needed. You educate people a lot.
  • You are proactive rather than reactive in identifying issues customers face and solving them.
  • You see which problems affect multiple clients, forecast what those trends mean for roadmap and future churn.
  • You measure KPIs and improve on them, you like to put in place the right tools, implement the right processes.

Your success is tied to our customers’ success using GitGuardian products. We don’t see CS Managers as people who just show up before the contract ends. By helping customers achieve their desired outcomes and being present over time, renewals / upsells / cross-sells naturally follow. You see each interaction with customers as an opportunity to help them better, gain their trust and understand their needs better.

Here are the key milestones in our relationship with our customers :

  • Customer onboarding
  • Customer achieving their first success with the product
  • Customer periodic health-checks
  • Customer renewal / upsell conversations

Why join us?
As a post Series A startup, we are facing many exciting and strategic challenges and we are experiencing rapid growth!
We offer an amazing opportunity to be a part of a strong technical DNA company (built by developers for developers), with a strong impact on the open source community (our free product for individual developers, already alerted 400K developers!)
We built a product that scans GitHub for sensitive information (API keys, database connection strings, proprietary code, etc.), at scale (2.5M commits/day). We seek to automate the creation of “policies” that are enforced at every stage of the development lifecycle (IDE and pre-commit, CI) to make the source code more secure.
Our offices are based in central Paris (75011) and each person of the team can do remote work for 2 days a week in order to facilitate a good work - life balance.


Požadavky na pozici

  • You speak English like a native speaker does.
  • You are familiar with the DevSecOps ecosystem (a previous experience in security would be a huge plus!)
  • You have 2+ years experience with large, complex enterprise customers.
  • You have 2+ years experience as a CSM or Account Manager.
  • Soft skills: strong communication and presentation skills, ability to generate trust and build long-lasting relationships, project management skills to facilitate collaboration and information gathering from many different interlocutors both internally and externally.

Proces náboru

  • 1 HR qualification call
  • 1 call with the CEO
  • 1 Case Study
  • 1 final interview with the CTO

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