You will act as the technical point of contact for clients and Forest Admin business teams (CS, Sales, etc.) to help deliver a fast and efficient resolution to technical issues or questions raised by customers during their onboarding and the life of their projects.

• Managing and resolving support issues with a high degree of technical complexity.
• Creating technical content to demonstrate best practices and how-to examples (e.g. sample apps, code snippets, documentation, videos, etc.)
• If there are technical limitations in Forest Admin that can be addressed via code (e.g. a missing feature, bug fix, etc.), you are encouraged to build elegant technical solution based on our framework

Preferred Experience

• 2+ years experience in a similar position ideally in a B2B SaaS environment
• BS in an Engineering
• Born problem solver
• Strong prioritization and multitasking skills
• Fluent in both French and English, with excellent verbal and written skills
• Excellent client contact skills, ability to remain calm and composed when dealing with tough customer situations

Why you should apply

• Opportunity to take part in the creation of a new class of SaaS products
• Exciting time to join a fast paced startup
• Competitive salary
• Equity
• Strong company values and team ethos
• Cool roof-top offices located in the center of Paris (75009)
• Great team events

• Preliminary call
• Fit interview with our Solution Engineering team
• Case study
• Feedback and challenge meeting with our CEO