ABOUT THE JOB AND YOUR RESPONSIBILITIES

In a context of strong growth and to meet the needs of our customers, we are looking for an Account Manager, based in Paris, who is motivated and determined.

The ideal candidate wants to be part of our mission to reinventing the payment ecosystem by tackling the technological architecture of payments. You oversee a portfolio of various client accounts, and you guarantee their performance

• You are the first contact of your customers and support them in the implementation of Fintecture on all operational aspects: framing of the launch, presentation of Fintecture, targeted communications, drafting of quantitative and qualitative reports (user feedback, development requests, assessments, areas for improvement), etc
• You master their issues / needs and accompany them daily to help them meet them
• Your ambition is to maximize the use of Fintecture for all your clients
• As you are part of a small team, you are also responsible for cross-functional missions:
• You work continuously to improve our processes, our product, our offer, etc
• You analyze and consolidate data, user cases, etc

ABOUT BENEFITS, LOCATION, MOBILITY AND INCENTIVES

With our $29m fundraising, we will be able to reinforce our teams in France and Europe to accelerate our growth.
In addition to joining a fast-growing company and working on an innovative product that will simplify the daily lives of thousands of merchants, you will be able to enjoy the best benefits:

• A flexible remote policy across France and Europe
• Our offices in the centre of Paris, located between the Montorgueil and Sentier districts, in the 2nd arrondissement
• Our BSPCE distribution plan
• The equipment of your choice (Apple or Dell)
• Training that will make you more competent
• A welcome package including a Swile lunch card and health insurance for you and your family, gift cheques…
• Annual Team Days with our founders and all team members to look back on our glorious successes (Team building, Christmas party, seminars, activities…)
• And every first Thursday of the month, it’s Team drink
• With massive growth potential, Fintecture allows you to quickly develop and succeed in a highly motivating startup environment with ambitious challenges in cross-functional teams
• Our international team from all over Europe works with a remote-first culture and is based in France, Germany and Spain

ABOUT YOU

• You graduate from a business school and a technical business focus
• You have at least 3 years of experience as an Account Manager or a CSM
• You have excellent interpersonal skills and know how to adapt to demanding profiles
• You follow your accounts with rigor, and you have a strong sense of customer service
• You are autonomous, proactive, curious, able to learn quickly
• You are a hunter with an eye for detail, you are solution-oriented
• Your actions are driven by analyses/figures and data
• You are full of ambitions, you are flexible, adaptable and not afraid of change
• You are passionate about personal development and are looking for a meaningful job
• You are fluently in English and in French. German could be a plus

ABOUT EQUAL OPPORTUNITIES AND DIVERSITY

Hiring hard-working people and giving them a community to thrive in is critical to our success.
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

You are more than motivated to actively participate in the development of a fast-growing start-up in Paris with offices in Madrid, Munich and Berlin and you want to join a company that gives meaning to your work? Apply now